Bilingual 1st Line Support Agent - EN/ES (Onsite)

Avenda Solutions AB; Linköpings kommun; On-site; SEK 30 000 - 40 000; Full time

Job summary

A leading technology company in Linköping is seeking a Spanish and English speaking 1st line support agent. This entry-level role involves assisting customers via various channels and providing technical support. Ideal candidates should possess problem-solving skills, a basic understanding of tech, and a passion for customer service. A Swedish work permit is required. The position is office-based with standard working hours, Monday to Friday.

Qualifications

• Basic understanding of computing and cloud-based services.
• Interest in technology and fast learning abilities.
• Ability to communicate clearly in both English and Spanish.

Responsibilities

• Assist customers via phone, web chat, and email.
• Provide operational and technical support across departments.
• Support sales teams in demos and general technical inquiries.

Skills

Problem-solving skills

Technical interest

Customer service

Clear communication in English and Spanish

Job description

A leading technology company in Linköping is seeking a Spanish and English speaking 1st line support agent. This entry-level role involves assisting customers via various channels and providing technical support. Ideal candidates should possess problem-solving skills, a basic understanding of tech, and a passion for customer service. A Swedish work permit is required. The position is office-based with standard working hours, Monday to Friday.