AI Transformation Lead — Customer Service

Vattenfall GmbH; Umeå kommun; On-site; SEK 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working hours

Good work-life balance

Opportunities for professional development

Job summary

A leading energy provider is looking for an AI Business Developer to enhance customer service through AI initiatives. This role involves driving projects from conception to execution, analyzing service delivery improvements, and building an understanding of customer needs. Candidates should have a Master’s degree and experience in business development within customer service. The position offers an international work environment with opportunities for personal and professional development in Umeå or Solna, Sweden.

Qualifications

• Experience in project management or AI-related projects is advantageous.
• Self-driven and curious about AI's role in customer service.
• Experience in continuous learning or Lean methodologies.

Responsibilities

• Drive AI initiatives from idea to implementation.
• Analyze and improve delivery quality and efficiency.
• Create a deep understanding of the customer journey.

Skills

Driving business transformation

Managing complexity

Stakeholder management

Data analysis

Excellent communication skills

Agile working methods

AI technology knowledge

Education

Master’s degree in a relevant technical field

Job description

A leading energy provider is looking for an AI Business Developer to enhance customer service through AI initiatives. This role involves driving projects from conception to execution, analyzing service delivery improvements, and building an understanding of customer needs. Candidates should have a Master’s degree and experience in business development within customer service. The position offers an international work environment with opportunities for personal and professional development in Umeå or Solna, Sweden.