1st Line Support Agent (English and Spanish speaking)

Avenda Solutions AB; Linköpings kommun; On-site; SEK 30 000 - 40 000; Full time

Job summary

A leading technology company in Linköping is seeking a Spanish and English speaking 1st line support agent. This entry-level role involves assisting customers via various channels and providing technical support. Ideal candidates should possess problem-solving skills, a basic understanding of tech, and a passion for customer service. A Swedish work permit is required. The position is office-based with standard working hours, Monday to Friday.

Qualifications

• Basic understanding of computing and cloud-based services.
• Interest in technology and fast learning abilities.
• Ability to communicate clearly in both English and Spanish.

Responsibilities

• Assist customers via phone, web chat, and email.
• Provide operational and technical support across departments.
• Support sales teams in demos and general technical inquiries.

Skills

Problem-solving skills

Technical interest

Customer service

Clear communication in English and Spanish

Job description

The company has developed a groundbreaking cloud service for transportation companies. They have customers all over the world. They are experiencing strong demand for their product and need to strengthen their 1st line support team with a Spanish and English speaking support agent. This position is in Linköping and you need to work from the office.

About you

• You have excellent problem-solving skills and the ability to think "outside the box".
• You possess great computing skills and are interested in all things technical.
• You provide a high level of customer service and have a full understanding of its importance.
• You are a curious and fast learner.
• You communicate clearly in English and Spanish, both verbally and in writing.

This is considered an entry-level position and although we don't believe that you need specific qualifications to succeed in this role, it is very important that you are interested in tech, and have a basic understanding of computing, cloud-based services, and mobile technology.

About the position

As a 1st line support agent, no two days will look the same. Your daily focus will be to help our customers through phone, web chat and email. You will help our customers solving their problems and making sure they have the correct settings on their account. Over time, you will become an expert in the system and point of contact for anyone internally, you'll be providing operational and technical support to teams across all of our departments.

The working hours will be normal office hours, Monday to Friday.

Your daily tasks

• Help the customers through phone, web chat and email, to make sure the customers can use the system the way they want it to work.
• Supporting the sales teams in sales demos and general technical support.

It will be considered an advantage if

• You speak additional languages, especially Swedish, Finnish, or French.
• You have experience in technical support, ideally in an international environment.

For this position you need to already have a Swedish work permit.