Workspace One Engineer/Consultant (Hybrid)

About this Role:

This role is responsible for projects focusing on Workspace One Unified Endpoint Management (UEM) installations /Operation for customers. He/ She will possess excellent customer service skills and the ability to accommodate a variety of skill levels.

Responsibilities:

• Configure/install/troubleshoot various software issues related to the installation and maintenance of VMware Workspace ONE UEM products.
• Act as a proactive resource for clients by identifying new features and updates of mobile technology in general and of the Workspace ONE platform specifically.
• Provide courteous and prompt support to customers.
• Setup, configure and install Workspace ONE instances.
• Support existing Workspace ONE customers with troubleshooting, upgrades and general questions.
• Familiarity with and interest in mobile devices is a must (iOS, Android, Mac OS, Windows 10, etc.).
• Research, evaluate and recommend new or upgraded hardware/software to ensure proper operation and performance for customers.
• Work with vendors for product enhancement announcements and other issues.
• Utilize basic network skills to help in solving customer UEM issues.
• Be able to identify, access and use resources for troubleshooting and continued education

Qualifications and technical experience:

• BS degree in Computer Science, Engineering or a related subject
• VMware Certified Professional (VCP) for Digital Workspace
• 3-5 years of experience with Workspace ONE UEM
• Solid experience with Windows 10,11 OS and servers 2008+
• Experience with Security systems as FW, EDR, AV.