Workspace One Engineer/Consultant (Hybrid)

TjDeeD Technology; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

An innovative technology firm seeks a skilled professional to manage Workspace ONE UEM installations and operations. In this dynamic role, you will configure, install, and troubleshoot VMware Workspace ONE products while providing exceptional support to clients. Your expertise in mobile devices and basic networking will be essential as you help customers navigate their UEM needs. This position offers a chance to work with cutting-edge technology and contribute to enhancing client experiences. If you have a passion for technology and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience with Workspace ONE UEM.
• Solid experience with Windows OS and servers 2008+.

Responsibilities

• Configure/install/troubleshoot VMware Workspace ONE UEM products.
• Provide support and identify new features in mobile technology.

Skills

Customer Service Skills

Troubleshooting

Mobile Device Familiarity

Basic Network Skills

Education

BS degree in Computer Science

VMware Certified Professional (VCP)

Tools

VMware Workspace ONE UEM

Windows 10,11

Security Systems (FW, EDR, AV)

Job description

About this Role:

This role is responsible for projects focusing on Workspace One Unified Endpoint Management (UEM) installations /Operation for customers. He/ She will possess excellent customer service skills and the ability to accommodate a variety of skill levels.

Responsibilities:

• Configure/install/troubleshoot various software issues related to the installation and maintenance of VMware Workspace ONE UEM products.
• Act as a proactive resource for clients by identifying new features and updates of mobile technology in general and of the Workspace ONE platform specifically.
• Provide courteous and prompt support to customers.
• Setup, configure and install Workspace ONE instances.
• Support existing Workspace ONE customers with troubleshooting, upgrades and general questions.
• Familiarity with and interest in mobile devices is a must (iOS, Android, Mac OS, Windows 10, etc.).
• Research, evaluate and recommend new or upgraded hardware/software to ensure proper operation and performance for customers.
• Work with vendors for product enhancement announcements and other issues.
• Utilize basic network skills to help in solving customer UEM issues.
• Be able to identify, access and use resources for troubleshooting and continued education

Qualifications and technical experience:

• BS degree in Computer Science, Engineering or a related subject
• VMware Certified Professional (VCP) for Digital Workspace
• 3-5 years of experience with Workspace ONE UEM
• Solid experience with Windows 10,11 OS and servers 2008+
• Experience with Security systems as FW, EDR, AV.