Workshop Controller

• Scheduling and Planning: Organize and schedule workshop activities, ensuring efficient use of time and resources.

• Team Management: Supervise workshop staff, including mechanics and technicians, providing guidance and support as needed.

• Quality Control: Monitor the quality of work performed, ensuring adherence to industry standards and company policies.

• Customer Communication: Act as the primary point of contact for customers, addressing inquiries and providing updates on vehicle status.

• Inventory Management: Oversee parts inventory, ensuring adequate stock levels and timely ordering of supplies.

• Health and Safety Compliance: Ensure the workshop adheres to safety regulations and promotes a safe working environment.

• Performance Analysis: Analyze workshop performance metrics to identify areas for improvement and implement necessary changes.

• Training and Development: Facilitate training programs for staff to enhance skills and keep up with new technologies.

• Budget Management: Assist in preparing and managing the workshop budget, monitoring expenses and profitability.

• Reporting: Prepare regular reports on workshop activities, performance, and customer satisfaction for management review.

Skills

• Technical Knowledge: Strong understanding of automotive systems and repair processes.

• Management Experience: Proven experience in a supervisory or management role, ideally within a workshop environment.

• Communication Skills: Excellent verbal and written communication abilities for effective customer interaction and team collaboration.

• Organizational Skills: Strong organizational skills to manage schedules, resources, and workflow efficiently.

• Problem-Solving Abilities: Ability to quickly identify issues and develop effective solutions in a fast-paced environment.

• Customer Service Orientation: Commitment to providing exceptional service and maintaining positive customer relationships.

• Financial Acumen: Understanding of budgeting, cost control, and financial reporting.

• Health and Safety Awareness: Knowledge of health and safety regulations relevant to workshop environments.

• Team Leadership: Ability to lead, motivate, and develop a team of technicians and support staff.

• Adaptability: Flexibility to adapt to changing priorities and technologies in the automotive industry.