Workplace Experience Lead

Jones Lang LaSalle; Jeddah; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading company in facility management is seeking a Workplace Experience Lead to oversee operations for Procter and Gamble. The role involves managing a motivated team, ensuring client satisfaction, and adhering to health and safety standards. Candidates should have a strong background in workplace management, excellent communication skills, and a Bachelor's degree in a relevant field. This position offers the opportunity to implement best practices and improve service delivery.

Qualifications

• 5+ years of experience in workplace management or similar role.
• Strong understanding of workplace design principles.

Responsibilities

• Lead delivery of defined scope of work for Procter and Gamble.
• Ensure compliance with health and safety regulations.
• Manage financial operations to meet targets.

Skills

Client relationship management

Project management

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Facility Management

Tools

Workplace management software

Excel

PowerPoint

Outlook

Job description

• Responsible for leading the delivery of the defined scope of work to Procter and Gamble at the Site(s) for which they are accountable. In this capacity there are 6 major activities for which they are accountable:
• People Management develop and sustain a high quality well motivated team
• Client Management ensure that on site Clients expectations are met
• Contracts Management ensure that all contracts are professionally delivered
• Finance Management ensure that the site s financial operations are meeting targets and control requirements
• Health and Safety Management ensuring the provision of a safe working environment
• Site Operations Management implementing Industry Best Practice operations

Essential Duties and Responsibilities

People Management

• Provide leadership for site Workplace Services team
• Mentor & enable training & development of team members
• Identify and fill staffing needs
• Nurture an environment conducive to good teamwork and co-operation among colleagues

Client Management

• Strive to delight the Client in all aspects of service delivery
• Interact on a regular basis with the appropriate P&G Digital Workplace and Facilities Services Manager and on site client personnel to discuss ongoing service delivery and forward planning

Contracts Management

• Ensure that all contracts at the site are delivering the required service at the correct cost
• Work with Regional and Global Sourcing to implement Regional/Global sourcing/savings strategies

Site Operations Management

• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Report critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site
• Complete all required audits and CSA S and achieve targets
• Provide appropriate monthly/quarterly/annual reporting and management reports as required
• Maintain sound management relationships with any third party tenants &/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties
• Understand all aspects of any lease/licences that may impact the operation of the property.
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
• Act as single point of contact for the management of any projects on site
• Regular review and maintain Site SOP s and Play books in relevant record management systems

Health and Safety Management

• Ensure that the site meets all legal and Client required H&S regulations
• Ensure that all JLL staff are working in compliance with H&S regulations
• Ensure that all HS&E documentation for the sites are updated and kept relevant

Finance Management

• Ensure that the site meets all financial targets and control requirements
• Provide standard monthly/quarterly/annual reporting and management reports as required

Key Performance Measures

• Employee Experience EX Survey
• KPIs/Master Agreement Reporting requirements
• CSA/Audit scores/ Scorecards
• Implementation of Best Practice
• Agreed cost savings initiatives
• Budgets/forecast accuracy
• H&S Audits
• Client Surveys (as defined in Master Agreement)
• Contracts SLA S
• Bachelor's degree in Business Administration, Facility Management, or related field
• 5+ years of experience in workplace management, facility management, or similar role
• Strong understanding of workplace design principles and trends
• Client relationship management skills.
• Expertise in the leadership and delivery of high-quality service
• Familiarity with sustainability practices in workplace management
• Excellent communication skills able to identify key persuaders and represent data/results in highly impactful ways
• Able to influence others to generate desired results consistently
• Excellent project management and organizational skills
• Ability to self-manage, balancing multiple priorities and customers.
• Experience with workplace management software and technologies
• Comfortable with Word for Windows, Excel, PowerPoint, Outlook
• Fluent English spoken and written language.

Company Industry

Department / Functional Area

• Administration

Keywords

• Workplace Experience Lead

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