Windows system administrator jobs in dubai | panda retail company – savola group

Panda Retail Company – Savola Group; Makkah Al Mukarramah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in the retail sector is seeking an experienced IT Manager to oversee system performance, vendor coordination, and incident support. The ideal candidate will have extensive IT experience, advanced certifications, and a solid understanding of disaster recovery and IT service management. This role involves ensuring optimal functioning of systems and providing training to the IT team, making it essential for maintaining high service standards.

Qualifications

• 6-9 years of strong IT experience required.
• Advanced technical and managerial certifications needed.
• In-depth knowledge in Exchange and Virtualization.

Responsibilities

• Monitor and manage DR drills and business applications.
• Coordinate with vendors for Windows platform maintenance.
• Supervise and maintain Exchange Server for email flow.

Skills

IT service management

Disaster recovery planning

Vendor coordination

Quality control

Incident support

Education

ITIL certification

MCSC certification

PMP certification

Tools

Office 365

VNC

Cisco Jabber

Job description

Description

1. Monitoring and Management: Monitor, manage DR drills, and control business applications through resource utilization. Monitor server performance and operations to avoid bottlenecks and ensure optimal functioning of all equipment.
2. Vendor Coordination: Coordinate with multiple vendors for routine and periodic maintenance of the Windows platform. Negotiate new solutions to structure contracts and secure cost-effective services.
3. Exchange Server Supervision: Supervise and maintain Exchange Server via Office 365, global support, and on-premise ECP to ensure proper email flow and continuous support for all business functions.
4. Quality Control and Security: Implement quality control procedures using SSL and Symantec Brightmail to ensure full compliance with SLAs and IT governance standards, and to prevent phishing and external attacks.
5. Incident Support: Assist the team with raised tickets through remote applications like VNC and Cisco Jabber to resolve business-reported incidents.
6. Training and Knowledge Transfer: Provide necessary training, coaching, and conduct training sessions for the Windows team.

Requirements

• 6-9 years of strong IT experience.
• Advanced technical and managerial certifications (ITIL, MCSC, PMP, etc.).
• In-depth technical knowledge in Exchange, Virtualization, projects, and platforms (Windows, HP, etc.).
• Proper implementation of disaster recovery plans (RTO, RPO).
• Highly skilled in IT service management (Delivery and support).