Waitress - host / sponsorship Transfer

Hyatt House; Jeddah, Makkah Al Mukarramah; On-site; SAR 48,000 - 120,000; Full time

Job summary

Hyatt House in Jeddah is seeking motivated individuals to provide exceptional customer service. The role involves serving food and beverages, handling guest inquiries, and maintaining high operational standards. Ideal candidates should possess strong interpersonal skills and the ability to collaborate with a team. This is a full-time position with a commitment to delivering the brand promise.

Qualifications

• Exceptional guest service skills required.
• Ability to handle complaints and inquiries efficiently.
• Understanding of food and beverage menu items.

Responsibilities

• Deliver professional and courteous service to guests.
• Prepare and maintain outlet for operation, including table setups.
• Handle complaints and ensure guest satisfaction.

Skills

Customer Service

Flexibility

Teamwork

Job description

Scope and General Purpose of Job:

To provide all guests with courteous, professional, efficient and flexible service that supports the outlet’s operating concept, brand promise and Hyatt International standards.

Hours of Work

48 hours a week (six days a week). Working hours schedule depending upon the requirement of the department

Main Duties:

Customer Service

• To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
• To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Operational

• To be familiar with all food and beverage items on the outlet menu.
• To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.
• To take food and beverage orders from guests, upselling wherever possible.
• To utilise the outlet point-of-sales system as prescribed
• To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
• To serve food and beverages according to the standards established.
• To clear tables and removes dirty dishes to the dish area.
• To complete opening and closing duties as assigned.
• To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
• To follow presentation guidelines as established by the Outlet Manager.
• To maintain the assigned station / section in a clean and orderly manner at all times.
• To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
• To work in a supportive and flexible manner with other employees and other departments, in a spirit of “We work through Teams”.
• To treat all operating equipment and supplies carefully to minimise damage and reduce wastage.

Other Duties

• To report for duty punctually wearing the correct uniform and name tag.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To maintain good working relationships with colleagues and all other departments.
• To read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
• To attend training sessions and meetings as and when required.

Occasional Duties:

1. To carry out quarterly, bi-yearly, yearly inventory of operating equipment.

2. To carry out any other reasonable duties and responsibilities as assigned.