Waiter/Waitress

Hyde Johannesburg Rosebank; Tabuk; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel brand is seeking experienced waitstaff to join their team at the new SLS The Red Sea resort. Ideal candidates will have a strong background in high-end hospitality and a passion for delivering exceptional guest experiences. Join us in building a world-class destination and contribute to a new upscale dining atmosphere, focusing on personalized service and attention to detail.

Benefits

Competitive package

Development opportunities

Qualifications

• Proven experience in high-end beach club or luxury hospitality.
• Ability to memorize and explain menu items.
• Strong knowledge of specialized menu ingredients and drink pairings.

Responsibilities

• Greet guests and provide personalized dining experiences.
• Take accurate orders and ensure timely service.
• Engage with guests to ensure satisfaction and address concerns.

Skills

Strong communication

Customer service

Attention to detail

Job description

Company Description

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

• Greet guests warmly, offering them a personalized dining experience that reflects the poolside or beachside ambiance.
• Engage with guests to understand their preferences and provide tailored recommendations for food, drinks, and special requests.
• Provide detailed information on the menu, ingredients, preparation methods, and any dietary restrictions or allergens, showcasing expertise in the specialized offerings available at the pool and beach.
• Maintain an attentive, friendly, and professional demeanor while ensuring guests' needs are met promptly and effectively.
• Take accurate orders from guests and enter them into the POS system, ensuring all special requests, preferences, or dietary restrictions are clearly communicated.
• Serve food and beverages promptly and in a professional manner, ensuring each item meets the restaurant’s high presentation and quality standards.
• Make wine, cocktail, and non-alcoholic drink pairings based on menu selections, and provide additional beverage suggestions to enhance the guest experience.
• Upsell specialty menu items, including premium beverages, exclusive dishes, and seasonal offerings, to enhance the guest dining experience.
• Continuously monitor guest satisfaction throughout the meal, ensuring that guests are comfortable and happy with their experience.
• Proactively check in with guests to address any concerns, feedback, or requests, ensuring that service is consistently top-notch.
• Provide assistance as necessary, including offering refills, recommending additional courses, or accommodating special requests.
• Maintain a comprehensive knowledge of the restaurant’s specialized menu, including any seasonal changes, new dishes, and beverages.
• Stay up-to-date with food and drink trends, menu changes, and any promotional items to enhance the guest experience.
  
  

Qualifications

• Proven experience as a waiter/waitress, with prior experience in a high-end beach club or a luxury hospitality environment.
• Deep knowledge of the restaurant’s specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings.
• Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism.
• Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience.
• Ability to work efficiently in a fast-paced, high-pressure environment while maintaining attention to detail.
• Strong customer service skills and a passion for delivering high-quality experience
  
  

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.
  
  

SLS Red Sea is poised to become a world-class destination, offering luxury accommodations, unparalleled service, and extraordinary experiences. As part of our team, you will be instrumental in building the teams that will bring these iconic brands to life and ensure the properties’ continued success.

If you are a driven food & beverage professional with a passion for hospitality and an interest in shaping the teams of an incredible hotel, we’d love to hear from you. Apply today to join us in this exciting pre-opening journey!

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