WAITER / WAITRESS

Accor Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

Accor Hotels is seeking dynamic and flexible individuals to join their Food & Beverage team to deliver exceptional service while gaining experience in a 4-5 star environment. Candidates will be responsible for maintaining service standards, handling guest inquiries, and ensuring a clean working space. A diploma in hospitality is preferred, but freshers are welcome to apply.

Qualifications

• Freshers or candidates with up to 1 year of experience in a 4-5 star hotel.
• Thorough knowledge of menu items is essential.
• Must maintain personal hygiene and adhere to safety regulations.

Responsibilities

• Provide courteous, efficient, and flexible service as per Rixos standards.
• Adapt to various sub-departments in Food & Beverage as assigned.
• Ensure cleanliness and organization of the work area.

Skills

Customer Service

Flexibility

Organization

Education

Diploma or degree in vocational hospitality

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities with luxurious stays, inclusive culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property offers a unique experience inspired by local culture, global influences, and Turkish heritage, all within a setting of unparalleled luxury.

Job Description

To provide courteous, professional, efficient, and flexible service at all times, following Rixos Standards of Performance.

1. Be flexible and adapt to rotate within different sub-departments of the Food & Beverage Division or any other hotel department as assigned.
2. Carry out any other reasonable duties and responsibilities as assigned.
3. Undertake secondary tasks as assigned by the Assistant Manager and supervisor.
4. Perform opening and closing procedures as established for the workplace.
5. Have thorough knowledge of all menu items and be able to recommend Food & Beverage combinations and upsell alternatives.
6. Provide high-quality, efficient, and friendly service according to Standard Operational Procedures.
7. Keep the work area clean and organized at all times.
8. Handle guest inquiries courteously and efficiently.
9. Establish rapport with guests and maintain good customer relationships.
10. Monitor operating supplies, reduce spoilage and wastage.
11. Report guest complaints or problems to supervisors and follow up with guests.
12. Assist in inventory counts of operating equipment periodically.
13. Report for duty punctually, wearing the correct uniform and maintaining personal hygiene standards.
14. Provide friendly, courteous, and professional service at all times.
15. Maintain good relationships with colleagues and other departments.
16. Read and understand the hotel’s Employee Handbook and adhere to policies, including Fire, Hygiene, Health, and Safety regulations.
17. Comply with local legislation as required.
18. Respond to departmental changes as needed by the hotel.
19. Be flexible and undertake additional duties or redeployments to meet business needs and guest service standards.
20. Attend training sessions and meetings as required.

Qualifications

Diploma or degree in vocational hospitality; candidates can be freshers or have up to 1 year of experience in a 4-5 star hotel.

Additional Information