Waiter (Jeddah - Dammam - Medina - NEOM)

CATRION; Jeddah, Makkah Al Mukarramah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading company in hospitality is seeking a dynamic individual for daily operations management in lounges. Responsibilities include supervising staff, ensuring compliance with service standards, and managing inventory. This role requires a degree in Hospitality and experience in operations, offering competitive monthly compensation.

Qualifications

• 2-3 years’ experience in lounge or hospitality operations is preferable.
• Good communication skills, both written and verbal.

Responsibilities

• Supervise and participate in daily operations.
• Prepare daily reports and maintain service standards.
• Train subordinates and ensure proper hygiene standards.

Skills

Communication

Team Management

Customer Service

Education

Graduate/Degree in Hospitality Service or related field

Job description

Job Purpose Statement:

To ensure smooth and efficient daily operation activities in areas of responsibilities.

Roles & Responsibilities:

• Implement all instructions & directives from the Regional Manager and ensure staff compliance.
• Follow instructions from immediate Superior, Supervisor / Senior Supervisor / Captain Waiter.
• Supervise and participate in daily operations.
• Enhance the company image by providing above-standard quality service to customers as per standards.
• Apply and practice the Service Level Agreement and Standard Greetings consistently.
• Prepare and submit daily reports such as Store Items Inventory, Equipment Inventory, Chemical Inventory, and Shift Handover Report on time to the Admin Office.
• Maintain service standards across all lounges.
• Order lounge store items sufficient for daily consumption and report deviations immediately.
• Attend to passenger needs promptly and professionally.
• Follow standard service procedures for First & Business Class Passengers.
• Monitor and manage lounge stock levels to avoid overstocking.
• Ensure timely service as per standards, including delayed flight services when required.
• Assist other departments like Reception, Kitchen, Concierge, Waitstaff, and Housekeeping as needed.
• Communicate directly with superiors regarding issues or updates.
• Ensure proper cleaning and safekeeping of all equipment used.
• Acknowledge and manage newly ordered lounge equipment.
• Participate in morning briefings with supervisors and staff.
• Perform additional related duties as assigned by the Regional Manager.
• Monitor lounge equipment status and report malfunctions.
• Monitor stock expiration dates and manage backup stock.
• Maintain the condition of lounge equipment to prevent damage.
• Conduct monthly inventory and stock expiration checks.
• Maintain 100% hygiene standards and promote safety and sanitation.
• Ensure personal hygiene standards are followed by all staff.
• Maintain hygiene, quality, and temperature control for all food items in line with QA standards.
• Verify received products align with the department’s food menu guide for lounges and delayed flights.
• Participate in team-building activities, meetings, and staff gatherings.
• Train subordinates, analyze their strengths and weaknesses, and support their development.
• Attend relevant training courses as required.
• Encourage participation and constructive suggestions from staff.
• Assist staff with personal and work-related issues.
• Assign work clearly, follow up, and supervise operations for efficiency and quality.
• Stay updated on company developments and service offerings.
• Suggest procedures or policies to improve efficiency.
• Perform other related duties as assigned, complying with Saudi Labor Law and cybersecurity policies.
• Handle data and information according to classification levels and legal protections.
• Ensure cybersecurity compliance and proper use of company assets.
• Obtain necessary permits for hosting visitors in sensitive sites.
• Report cybersecurity incidents promptly.

Qualifications:

• Graduate/Degree in Hospitality Service or related field.
• 2-3 years’ experience in lounge or hospitality operations is preferable.
• Good communication skills, both written and verbal, with proper people handling and system operation experience.