Waiter - Arabic Speaking

SIHAMCO; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading dining establishment in Jeddah is hiring a Captain Waiter for Zama Zulu, a restaurant celebrating African Zulu culture. The role requires strong communication skills and experience in fine dining. Ideal candidates will embody the restaurant's spirit, ensuring exceptional guest experiences and upselling menu items effectively. Fluency in Arabic and English is essential, and the ability to work flexible shifts is necessary.

Qualifications

• 1–3 years’ experience in a customer-facing role in a fine-dining restaurant.
• Flexible with shifts, including weekends and holidays.
• Basic POS and order management skills are an advantage.

Responsibilities

• Warmly greet guests with enthusiasm and Zulu-inspired hospitality.
• Present, explain, and promote the menu to guests.
• Proactively upsell premium dishes and signature drinks.
• Ensure guest satisfaction throughout the meal.

Skills

Fluent in Arabic

Fluent in English

Excellent communication skills

Outgoing personality

Understanding of food services

Team player

Job description

Overview

We’re hiring a Waiter at Zama Zulu, our traditional African themed restaurant concept at The Groves. As a Captain Waiter, you will take customer orders, provide detailed knowledge of the menu, make personalized recommendations, and ensure every guest feels the rhythm, warmth, and energy of the Zulu culture. This role combines professional service, salesmanship, and storytelling flair to deliver a unique and memorable dining journey. You’re not just waiting tables — you’re setting the stage for an unforgettable experience.

Zama Zulu is a dynamic, upscale restaurant focused on delivering exceptional experiences. We are not just a restaurant – we are a celebration of African Zulu culture. You’ll be welcoming guests with energy, unique flair, and a bold personality. Your presence, voice, and energy should echo that spirit. Whether it’s through a warm smile, storytelling, or helping guests discover new flavors, your job is to turn every visit into a cultural experience.

Key Responsibilities

• Warmly greet guests with enthusiasm and Zulu-inspired hospitality.
• Present, explain, and promote the menu, including specials, ingredients, preparation methods, and cultural context.
• Proactively upsell premium dishes, chef’s specials, signature drinks, and desserts to enhance the guest experience and boost revenue.
• Make confident, thoughtful recommendations based on guest preferences and dietary needs.
• Accurately take food and beverage orders and input them into the POS system.
• Ensure guest satisfaction throughout the meal and anticipate their needs proactively.
• Handle complaints or concerns promptly and professionally, escalating when necessary.
• Embody and express the spirit of the Zulu theme through language, tone, energy, and style of service.
• Maintain full knowledge of all food and beverage offerings, including allergens and dietary options.
• Work closely with kitchen and bar staff to ensure timely and accurate order fulfillment.
• Assist in table setting and resetting according to restaurant standards.
• Maintain a clean and organized service area.
• Uphold hygiene and grooming standards and wear the designated themed uniform with pride.

Skills & Qualifications

• 1–3 years’ experience in a customer-facing role in a fine-dining restaurant.
• Fluent in Arabic and English with excellent verbal communication skills.
• Outgoing, confident, and charismatic personality.
• Excellent communication and interpersonal skills.
• Strong understanding of food and beverage service, with ability to upsell effectively.
• Passionate about African culture, particularly Zulu heritage, or eager to learn and embody it.
• Team player who thrives in a fast-paced, dynamic environment.
• Flexible with shifts, including weekends and holidays.
• Basic POS and order management skills are an advantage.