Waiter

Al Khozama Investment; Saudi Arabia; On-site; SAR 20,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Mitarbeiter, die eine Leidenschaft für exzellenten Kundenservice haben. In dieser Rolle sind Sie verantwortlich für die Bestellung und den Service von Speisen und Getränken, während Sie sicherstellen, dass die Gäste eine angenehme Erfahrung haben. Ihre Aufgaben umfassen die Einhaltung von Hygiene- und Sicherheitsstandards sowie die Schulung neuer Mitarbeiter. Wenn Sie gerne in einem dynamischen Umfeld arbeiten und ein Teil eines großartigen Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Gute Kenntnisse über Menü und Präsentationsstandards.
• Fähigkeit, Kunden zu bedienen und ihre Zufriedenheit sicherzustellen.

Responsibilities

• Bestellungen aufnehmen und Speisen sowie Getränke servieren.
• Kunden begrüßen und Menüs präsentieren.
• Sauberkeit und Hygiene im Restaurant sicherstellen.

Skills

Kundenservice

Menükenntnis

Sauberkeit und Hygiene

Kommunikationsfähigkeiten

Teamarbeit

Education

Keine spezifische Ausbildung erforderlich

Job description

Responsible for taking orders and serving food and beverages to guests. Playing an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

JOB DUTIES AND RESPONSIBILITIES:

OPERATION:

• Has a good knowledge of menu and presentation standards.
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their recommendations
• Take and serve food/drinks orders following the sequence of service
• Up-sell when appropriate
• Arrange table settings
• Always keep tables clean and tidy
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines
• To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor, or the Duty Manager.

ADMINISTRATION:

• To permanently follow SOPs, manuals, and recipes
• Ensure compliance with food handling and sanitation standards.
• Follow proper handling and right temperature of all food products.
• Ensure all equipment in FOH is properly maintained and in working order in accordance with local Health department.
• Ensure proper grooming and hygiene standards
• Be aware of responsibilities regarding Health and Safety at Work, following all procedures and reporting hazards or accidents to management.
• Attend training sessions and team meetings as required and contribute actively.

COMMUNICATION:

• Ensure efficient communication in FOH/BOH
• Attend daily team briefings
• Communicate transparently, efficiently, and proactively through communication tools
• Display exceptional behaviour to create a positive work environment, demonstrating dedication and professionalism
• Assist individuals to understand needs, providing guidance, feedback, and coaching to improve operations.

FINANCE:

• Ensure operational standards are consistently followed

GUEST RELATION:

• Maintain and strengthen recognition among regular guests
• Create and build recognition for new guests

HR & TRAINING:

• Communicate sensitive and serious issues appropriately
• Mentor new joiners
• Train & coach Commis/runners
• Attend internal and external seminars, training, and product demonstrations