Waiter

Client of International Skill Development

WAITER (Kitchen Worker)
The Crew member is responsible to WOW! our Guests with Quality products and outstanding service.

Skills and Qualification:

1. Problem solving/Cognitive skills
2. WOW! Service and A.C.T. Guest First
3. Teamwork and Interpersonal Communication Skills
4. Honesty and Integrity
5. Handle pressure
6. Admit mistakes and do not blame others
7. Well-groomed and presentable
8. High energy level
9. Company loyalty

Job Descriptions:

1. Greets and engages each Guest, suggestive sell to potential Guests.
2. Escort customers to their tables.
3. Demonstrates Attentive, Cheerful and Timely (A.C.T.) standards for service.
4. Present menus to Customers and answer questions about menu items, making recommendations upon request.
5. Explain how various menu items are prepared, describing ingredients and cooking methods.
6. Inform customers of daily specials.
7. Take orders from customers for food or beverages.
8. Write customers' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
9. Serve food or beverages to customers.
10. Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
11. Demonstrates knowledge of products and service.
12. Uses WOW! Service to enhance the Guest's experience and demonstrates a "clean-as-you-go" philosophy.
13. Follows procedures outlined in the Operations Manual and follows Company cash control and security policies.
14. Maintains safe and healthy workplace conditions for Guests and other Crew members.
15. Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
16. Clear and clean tables or counters after Customers have finished their meals.