VIP Patient Relationship Specialist

Description

The VIP Patient Relations Specialist serves as the primary point of contact for VIP members, ensuring their healthcare experience is seamless, personalized, and exceeds expectations. The role involves proactive outreach, strong relationship management, and coordination with medical teams to provide premium service.

Key Responsibility

• Build & Maintain Strong Relationships with VIP Clients
• Develop and nurture personalized relationships with VIP clients.
• Ensure high-touch engagement and tailored service delivery.
• Monitor client retention and satisfaction through surveys and feedback.
• Proactively Address Client Needs & Preferences
• Initiate regular communication to understand client expectations.
• Adjust services based on evolving needs and feedback.
• Track and analyze client engagement and responsiveness.
• Respond to Client Inquiries & Requests
• Handle client concerns in a timely and professional manner.
• Ensure prompt resolution of any service-related issues.
• Maintain high satisfaction ratings through exceptional service.
• Coordinate with Other Departments for Seamless Service Delivery
• Liaise with medical teams, concierge staff, and administration.
• Ensure smooth transitions and high-quality service integration.
• Track successful service hand-offs and client satisfaction levels.
• Organize & Host Exclusive VIP Events & Experiences
• Plan and execute high-end experiences for VIP clients.
• Enhance engagement through wellness workshops and networking events.
• Monitor participation rates and client feedback.
• Track & Analyze Client Interactions for Continuous Improvement
• Utilize CRM tools to monitor engagement and satisfaction.
• Identify trends and opportunities for service enhancements.
• Implement improvements based on data-driven insights.
  
  

Requirements

Essential Minimum Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 4 years in client relationship management or account management.
• Strong organizational and communication skills.
  
  

Desired Qualifications:

• Master's degree in Business Administration or a related field.
• Experience in healthcare or VIP hospitality services.