VIP Guest Relations & Concierge Specialist

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global hospitality company is seeking a Guest Service Agent in Makkah, Saudi Arabia. As a key member of the Front Office Team, you will engage with VIP Guests and ensure their stay is exceptional, from check-in to check-out. Responsibilities include managing the VIP Guest experience, coordinating with Housekeeping, and maintaining high service standards. The ideal candidate will possess strong communication skills, attention to detail, and experience in guest relations. This full-time position offers a dynamic and rewarding work environment.

Qualifications

• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Guest relations experience in hospitality or entertainment sectors.

Responsibilities

• Check guest arrival reports and coordinate with Housekeeping on VIP room allocations.
• Welcome and fulfill the check-in process for VIP Guests.
• Manage the Guest Relations Desk and ensure guests' needs are met.

Skills

Attention to detail

Excellent communication skills

Customer service skills

Calm under pressure

Multi-tasking abilities

Job description

A global hospitality company is seeking a Guest Service Agent in Makkah, Saudi Arabia. As a key member of the Front Office Team, you will engage with VIP Guests and ensure their stay is exceptional, from check-in to check-out. Responsibilities include managing the VIP Guest experience, coordinating with Housekeeping, and maintaining high service standards. The ideal candidate will possess strong communication skills, attention to detail, and experience in guest relations. This full-time position offers a dynamic and rewarding work environment.