Vendor Quality Assistant Manager

HungerStation | هنقرستيشن; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in Saudi Arabia is seeking a professional to enhance vendor operations. The candidate will be responsible for managing quality assurance processes, developing training programs, and analyzing service metrics. This role demands a Bachelor's degree, relevant experience, and strong communication skills. The opportunity offers a chance to improve vendor experiences and drive operational excellence.

Qualifications

• 4 - 6 years of relevant experience required.
• Bachelor’s degree in a relevant field mandatory.
• Master’s degree in MBA preferred.

Responsibilities

• Improve quality control processes and deliver high-quality service.
• Identify training needs and create learning programs.
• Analyze vendor service metrics and maintain onboarding cycle time.

Skills

Communication

Negotiation

Critical thinking

Problem solving

Scheduling

Time management

Education

Bachelor’s degree in a relevant field

Master’s degree in MBA

Job description

Key Responsibilities:

• Improve Quality Control & Quality Assurance processes to deliver high-quality service to our vendors within the agreed SLA.
• Accompany evaluations with meaningful and constructive feedback to the cross-functional operating teams.
• Constantly on the lookout for process improvements that could result in efficiency gains, enhanced vendor experience, improved compliance, etc.
• Monitor and follow up on calibration sessions to maintain consistency in internal evaluations.
• Create, update, and maintain process SOPs and knowledge base systems for all vendor operations teams.
• Provide constant support to the Team members and leaders to improve their performance.
• Analyze all vendor service metrics (e.g. VSAT, Vendor NPS, and Onboarding NPS) and how each operational touch point performance affects those KPIs.
• Assist in capturing the essential voice of the vendor by designing the needed survey questionnaires for VSAT and NPS
• Maintain onboarding cycle time and monitor all onboarding stages to make sure that all of the stages follow the agreed SLA.
• Identify training and development needs within Vendor Operations through job analysis and regular consultation with business managers.
• Evaluate individual, organizational, and leadership development needs.
• Communicate with managers and interview employees at all levels to identify and assess process gaps.
• Work closely with various leaders across the organization to have a full understanding of their skill-based requirements.
• Create and execute learning immersive learning experiences and programs that are aligned with the organization's objectives and having a strong understanding of what these are.
• Assess the needs of Vendor Operations and then develop custom training programs that take place in classrooms or training facilities.
• Keep tracking all vendor operations’ SOPs and align any updates with all relevant stakeholders.
• Benchmark Vendor Operations practices among other entities and competitors
• Develop all surveys submitted to vendors and make sure they match
• Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
• Participate in the identification and recruitment of key talents for the function.
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
• Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values.

Requirements:

• 4 - 6 years of relevant experience.
• High communication and negotiation skills.
• High Critical thinking & Problem solving skills.
• High Scheduling and time management skills.
• Bachelor’s degree in a relevant field is required
• Master’s degree in MBA is preferred