VDA GDN Resource NVD-PVD Support

DXC Technology Inc.; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading technology company in Riyadh is looking for an IT technician to manage endpoint deployments and incident management. Ideal candidates will have extensive experience with Microsoft Endpoint Manager and a set of relevant certifications. This role emphasizes strong troubleshooting skills, flexibility, and effective communication as the company fosters a collaborative work environment.

Qualifications

• Minimum 4 years in IT with 2-3 years in Microsoft Endpoint Manager and/or Intune.
• Experience with ticketing tools like SNOW/Remedy/DXCSM.
• Basic knowledge of Cloud, MS Azure, O365 Licensing.

Responsibilities

• Troubleshoot and resolve issues using SWD tools.
• Manage incidents and applications deployment.
• Work independently on device health management.

Skills

Troubleshooting

Networking

Communication

Problem-solving

Adaptability

Education

Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft Certified: Azure Administrator Associate

Citrix Certified Associate – Virtualization (CCA-V)

VMware Certified Professional – Desktop & Mobility (VCP-DTM)

Job description

Job Description:

Responsibilities

• Troubleshooting and working experience in SCCM 1611/1706/1806/1902 and later versions CB / Altiris
• Experience with DXCCAE.ServiceNow, SM9
• Basic Windows OS and Networking knowledge
• Basic knowledge of incident management; should be able to resolve issues
• Application deployment and monitoring
• Patch management
• Incident management on SWD tools
• Flexible to work on a 24x7 basis
• Basic knowledge of AD and different AD groups
• Basic infrastructure knowledge of the SWD tool
• Client installation and monitoring
• Ability to work independently on reports, device health management
• Basic incident management and service request handling; able to resolve issues independently
• Good technical, communication, and presentation skills
• Quick learner with adaptability
• Networking concepts – DNS, DHCP, TCP/IP, Subnet, IPv4/IPv6
• Basic debugging skills
• Effective communication skills

Desired Skills and Qualifications

• Minimum 4 years in IT with 2-3 years in Microsoft Endpoint Manager and/or Intune
• Knowledge of Microsoft Intune
• Experience with ticketing tools like SNOW/Remedy/DXCSM
• Basic knowledge of Cloud, MS Azure, O365 Licensing

Nice to have skills:

• Experience with Microsoft Defender, Azure, Intune, and MDM
• Experience in iOS, Android, and Windows application signing, provisioning
• Good communication skills for global meetings/forums/customers
• Understanding of network infrastructure
• Knowledge of Cloud Technologies
• Strong problem-solving/analytical skills
• Ability to work independently and as part of a team; multi-tasking, prioritizing, and meeting deadlines

Certifications:

• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Citrix Certified Associate – Virtualization (CCA-V)
• VMware Certified Professional – Desktop & Mobility (VCP-DTM)

At DXC Technology, we prioritize collaboration, flexibility, and inclusion to foster a thriving environment.

Recruitment fraud alert: DXC does not make employment offers via social media or ask for payments or equipment purchases during recruitment. More info on scams here.