VDA GDN Resource Core Infra Management Support

DXC Technology Inc.; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

DXC Technology Inc. is seeking an experienced IT professional proficient with Microsoft Endpoint Manager and SCCM for a role in Riyadh. Candidates should possess strong troubleshooting abilities and certifications, including Microsoft 365 certifications. This position emphasizes in-person collaboration while fostering a flexible, inclusive work environment.

Qualifications

• Minimum 4 years of IT experience; 2-3 years with Microsoft Endpoint Manager or Intune.
• Basic knowledge of MS Azure and O365 Licensing is essential.
• Solid experience with troubleshooting SCCM versions.

Responsibilities

• Troubleshoot and manage incidents using SWD tools.
• Handle application deployment and monitoring effectively.
• Support incident management and resolve issues independently.

Skills

Troubleshooting

Communication

Presentation

Networking concepts

Problem-solving

Client installation

Incident management

Flexibility

Adaptability

Basic debugging

Education

Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft Certified: Azure Administrator Associate

Citrix Certified Professional – Virtualization (CCP-V)

VMware Certified Professional – Data Center Virtualization (VCP-DCV)

Tools

ServiceNow

SCCM

Microsoft Intune

Cloud Technologies

Network Infrastructure

Job description

Job Description:

Responsibilities

• Troubleshooting and working experience in SCCM 1611/1706/1806/1902 and later versions CB / Altiris
• Experience with DXCCAE, ServiceNow, and SM9
• Basic Windows OS and Networking knowledge
• Basic knowledge of incident management and ability to resolve issues related to releases
• Application deployment and monitoring
• Patch management
• Managing incidents on SWD tools
• Flexible to work on a 24X7 basis
• Basic knowledge of Active Directory and different AD groups
• Basic infrastructure knowledge of the SWD tool
• Client installation and monitoring
• Ability to work independently on reports and device health management
• Basic knowledge of incident management and service request handling, with the ability to resolve issues independently
• Strong technical, communication, and presentation skills
• Quick learner with adaptability
• Networking concepts – DNS, DHCP, TCP/IP, Subnet, IPv4/IPv6
• Basic debugging skills
• Good communication skills

Desired Skills and Qualifications

• Minimum 4 years of experience in IT, with 2-3 years in Microsoft Endpoint Manager and/or Intune
• Knowledge of Microsoft Intune
• Experience with ticketing tools like SNOW/Remedy/DXCSM
• Basic knowledge of Cloud, MS Azure, O365 Licensing

Nice to have skills:

• Experience with Microsoft Defender, Azure, Intune, and MDM
• Experience in iOS, Android, and Windows application signing and provisioning
• Good communication skills for global meetings, forums, and customer interactions
• Understanding of network infrastructure
• Knowledge of Cloud Technologies
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team, with multi-tasking and prioritization skills

Certifications:

• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Citrix Certified Professional – Virtualization (CCP-V)
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)

At DXC Technology, we prioritize in-person collaboration with flexibility for wellbeing and productivity. We’re committed to an inclusive environment where everyone can thrive.

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