Job Description:
Responsibilities
- Troubleshooting and working experience in SCCM 1611/1706/1806/1902 and later versions CB / Altiris
- Experience with DXCCAE, ServiceNow, and SM9
- Basic Windows OS and Networking knowledge
- Basic knowledge of incident management and ability to resolve issues related to releases
- Application deployment and monitoring
- Patch management
- Managing incidents on SWD tools
- Flexible to work on a 24X7 basis
- Basic knowledge of Active Directory and different AD groups
- Basic infrastructure knowledge of the SWD tool
- Client installation and monitoring
- Ability to work independently on reports and device health management
- Basic knowledge of incident management and service request handling, with the ability to resolve issues independently
- Strong technical, communication, and presentation skills
- Quick learner with adaptability
- Networking concepts – DNS, DHCP, TCP/IP, Subnet, IPv4/IPv6
- Basic debugging skills
- Good communication skills
Desired Skills and Qualifications
- Minimum 4 years of experience in IT, with 2-3 years in Microsoft Endpoint Manager and/or Intune
- Knowledge of Microsoft Intune
- Experience with ticketing tools like SNOW/Remedy/DXCSM
- Basic knowledge of Cloud, MS Azure, O365 Licensing
Nice to have skills:
- Experience with Microsoft Defender, Azure, Intune, and MDM
- Experience in iOS, Android, and Windows application signing and provisioning
- Good communication skills for global meetings, forums, and customer interactions
- Understanding of network infrastructure
- Knowledge of Cloud Technologies
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team, with multi-tasking and prioritization skills
Certifications:
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- Citrix Certified Professional – Virtualization (CCP-V)
- VMware Certified Professional – Data Center Virtualization (VCP-DCV)
At DXC Technology, we prioritize in-person collaboration with flexibility for wellbeing and productivity. We’re committed to an inclusive environment where everyone can thrive.
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