Valves Workshop Supervisor - Jubail

Emerson; Al Jubayl; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading engineering firm in the Eastern Province of Saudi Arabia is looking for a professional to provide quality after-sales service support for Control Valve products. Candidates should have a mechanical engineering degree and over 10 years in the service industry. Excellent communication and leadership skills are essential. The role includes managing service operations and ensuring employee safety and quality standards.

Benefits

Comprehensive medical insurance

Flexible time-off plans

Paid parental leave

Qualifications

• 10+ years of experience in the Control Valve Service Industry.
• Strong preference for experience in analyzing, evaluating, diagnosing problems.
• Outstanding safety and attendance record.

Responsibilities

• Manage service center functions including maintenance and operations.
• Implement quality and safety measures according to standards.
• Coach employees and manage community relations.

Skills

Excellent communication skills

Interpersonal skills

Customer relations skills

Knowledge analyzing equipment

Proven leadership skills

Education

Degree in mechanical engineering or equivalent

Tools

SAP

Oracle

Business systems

Outlook

Job description

Job Summary

To provide quality, professional and profitable after-sales service support to the Emerson customer base in Middle East & Africa for all Emerson Final Control products!

In This Role, Your Responsibilities Will Be

Service Operations

• Facilitating service center functions including facility maintenance, machine shop, mechanical, assembly and calibration operations.
• Coordinating and facilitating all in-house activities.
• Engineering responsibilities, including troubleshooting.
• Maintenance of all materials, equipment, parts and tools necessary for day-to-day operations.
• Planning and execution to achieve monthly service center POR.
• Acting as the authority on changes as the business evolves and assisting with implementation for process improvements.
• Striving to improve the company’s performance towards higher customer service standards and better financial performance.
• Supporting job costing of all goods and services and preparation of quotes for out-of-scope services.
• Collaborating with product engineers, representatives, suppliers, third-party inspection agencies and customers to resolve quality issues and questions.
• Delivering KPI results in line with BU objectives including profit and loss accountability – Depot service; resources utilization, measurement and optimization.

Quality Assurance/Health & Safety

• Responsible for quality control of all work performed and applying safety codes and engineering standards relevant to repair work.
• Maintaining a safe and healthy work environment and adhering to Emerson/Fisher policies as well as OSHA.
• Driving safety improvements in the respective work area.
• Implementing non-conformance, corrective actions and preventive actions processes.
• Coordinating internal quality programs, customer surveillance, third-party inspection, and regulatory agency audits.
• Keeping employees advised of changes in work practices.

Employee Relations

• Managing employee relations, community relations, and government relations for all locations in the geographical region.
• Handling staffing, including recruiting and selecting both direct labor and support functions.
• Developing existing staff and providing or delegating training to assist problem solving.
• Maintaining employee focus on quality programs and keeping staff informed of changes in work practices.
• Documenting feedback on workmanship and authorizing rework when necessary to achieve zero defects.
• Guiding and coaching employees on day-to-day responsibilities to keep them focused on productive business tasks.
• Coaching and developing the Saudi National workforce to an acceptable level of proficiency.

Who you are?

• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process-related problems is strongly preferred.
• Excellent communication, interpersonal and customer relations skills are essential.
• Personal computer experience (business systems, SAP, Oracle, Outlook).
• Outstanding safety and attendance record.

For this Role, You Will Need

• Educated to degree level in mechanical engineering, or equivalent industry-recognized qualification. 10+ years of experience in the Control Valve Service Industry with a proven track record of turnaround execution and management.
• Proven leadership skills.

Preferred Qualifications that Set You Apart

• Experience in the process control industry is a plus.
• MEA (specifically Saudi Arabia) experience.

Our culture and commitment to you!

We recognize the importance of employee wellbeing and offer flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a comprehensive medical insurance plan with dental and vision coverage, employee resource groups, recognition programs, and more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment drives innovation and the best solutions for our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson.

Our training programs focus on end-to-end development, from onboarding through senior leadership. We offer a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

Our compensation philosophy is simple: we offer a competitive base salary aligned with local market norms and reward performance through our annual merit review process. The salary range for this role will be commensurate with the skills and experience of the candidate.