UX Researcher

Tabby; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading FinTech company in Saudi Arabia is seeking an experienced UX Researcher for a 3-month contract to cover maternity leave. The role involves advocating for user needs, running mixed methodology research, and facilitating Design Thinking workshops. The ideal candidate should have a strong understanding of user behavior, and a curiosity to solve problems. This position offers the opportunity to work within a dynamic UX team and contribute to innovative product development.

Qualifications

• Experience in user advocacy throughout product development.
• Mixed methodology experience in user research.
• Ability to facilitate Design Thinking workshops.

Responsibilities

• Conduct user research and share actionable insights.
• Facilitate workshops on hypothesis and problem framing.
• Identify research opportunities that meet customer needs.

Skills

Advocating for user needs in product development

Mixed methodology research

Problem solving

Understanding human behavior

Design Thinking facilitation

Job description

Overview

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.

About the role

We are looking for an experienced UX Researcher with experience working on complex user journeys, omnichannel products, and service design research. Candidates with transferable skills, and who meet the essential attributes from their work or personal experiences are also welcome.

We are a UX Research team of 7, and we’re looking for a UX Research to cover a maternity leave for a short contract of 3 months. You will be working with the UX Research team, product managers, UX designers, UX writers, and customer service and marketing teams.

We expect a high degree of ownership, flexibility and learning quickly to hit the ground running.

What you’ll be doing

This role supports the existing product teams and provides specialist research expertise, from identifying user problems in-depth, concept testing, product validating to running research on the ground and sharing actionable insights, as follows:

• Advocate for end user’s needs e.g. customers, merchants, staff, etc.
• Advocate for Design Thinking Approach within Tabby and facilitate workshops in hypothesis formulating, problem framing, solution ideation, prioritization, and co-design research.
• Run both agile and longitudinal research studies for concept and price testing.
• Identify proactively research opportunities that meet customer needs and business objectives.

What you will need

Behavioral competency

• Experience in advocating for user’s needs and goals at all stages of product development, with the love to share user research findings, insights and reports to relevant stakeholders.
• Experience in mixed methodology (quant and qual), and longitudinal research for product concept and price testing, etc., in lab settings and/or user\'s natural environment.

Personal attributes

• Ownership and problem solving, i.e. love to find solutions for problems they come across.
• Curiosity for understanding human behavior, ways of thinking, motivations and needs.
• Growth mindset: learning and applying creative research methods that study user engagement and motivation over a period of time.