Troubleshooter

KONE France; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

KONE recherche un technicien de support à distance à Jeddah pour fournir des solutions techniques aux techniciens de maintenance. Le candidat sera responsable de la formation locale, de l'identification des pièces de rechange et de l'analyse de la qualité. Ce poste encourage l'innovation et la collaboration dans un environnement de travail éthique et durable.

Qualifications

• Compétences en support technique et assistance à distance.
• Expérience en formation et rapport qualité.
• Bonne connaissance des procédures de sécurité.

Responsibilities

• Fournir un support technique à distance aux techniciens de maintenance.
• Former les techniciens locaux lors des visites sur site.
• Créer des rapports de qualité et identifier les actions correctives nécessaires.

Skills

Support technique

Identification des pièces de rechange

Analyse de la qualité

Formation des techniciens

Connaissance en sécurité

Job description

Troubleshooter page is loaded

Troubleshooter

Locations: Jeddah

Time type: Temps plein

Posted on: Offre publiée il y a 8 jours

Job requisition id: R0648976

Responsibilities

• Provide remote technical support for maintenance technicians in identifying the root cause and corrective solutions
• Provide spare part identification support
• Support in proximity stock definition for new LIS
• Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
• Support technicians in configuring and repairing KRM devices and connections with the 24/7 Operations Center
• Log all cases to THD tool
• Assign or direct cases to relevant experts or escalate to global when needed
• Create knowledge base articles
• Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort, and safety
• Assist sales in assessing equipment maintainability before tendering for maintenance contracts

Training

• Train local technicians during site visits and scheduled training sessions
• Collaborate with local training centers in training courses

Quality

• Create quality reports after remote support or site visits, highlighting issues requiring corrective actions
• Proactively identify root causes and forward corrective actions
• Review units for Clinica visits and note that these are performed by Field Troubleshooters

Safety

• Operate within KONE safety requirements
• Ensure sites follow global safety processes and guidelines
• Follow safety procedures of customers, partners, and KONE
• Report safety concerns
• Stop operations if safety violations or hazards are detected

At KONE, we foster an innovative and collaborative work culture, valuing each individual's contribution. We are committed to sustainable and ethical business practices, building a culture of trust, respect, teamwork, and recognition of individual performance. Join KONE to enjoy a fulfilling work environment with opportunities for professional and personal growth.