Transportation Manager

Job Description: Transportation Manager

Job Title: Transportation Manager

Reporting to: Supply Chain & Operations Director

Responsible For: Transport Planning and Fleet Operators, Administrator, Drivers

Hours of Work: Core hours are between 08:30 am and 17:00 pm, with a high degree of flexibility required to meet the demands of the business.

Main Purpose of Job: Leads, empowers, and develops the Transport team. Safely and effectively manages its people, fleet, 3PL providers, budget, IT, and other resources in a customer-focused and cost-efficient manner to meet business requirements and support profitable growth. Identifies risks, issues, and opportunities, deploying innovative solutions to improve logistics delivery.

Main Duties and Responsibilities:

1. Ensures Health and Safety, Environmental, and Operator's Licence compliance, delivering best-in-class customer service measured against KPIs for Safety, Service, and Profitability.
2. Provides leadership to develop the Transport team with creativity, flexibility, diplomacy, and consistency.
3. Utilizes company operating systems and communication devices effectively, ensuring accurate reporting.
4. Focuses on balanced scorecard results and sustainable improvement through People, Financial resources, Customer Service, and Business Processes.
5. Oversees cost control and KPI performance, actively seeking efficiency improvements and cost reductions.
6. Manages 3PL providers, ensuring cost-effectiveness, expenditure control, service excellence, and purchase order management.
7. Ensures MI is in place for optimal management of the driver fleet, meeting customer and reporting requirements.
8. Deploys controls and procedures for customer service and communication management.
9. Champions a customer-first approach, engaging with internal and external customers to meet and exceed expectations.
10. Acts as escalation point and authority for vehicle maintenance and transport compliance.
11. Maintains knowledge of legislative requirements and best practices relevant to the transport industry.
12. Ensures health and safety procedures are followed, including training, reporting, and emergency procedures.
13. Ensures compliance with Operating Licence obligations with rigorous controls and procedures.
14. Oversees vehicle management, including liaising with fleet, safe operations, and monitoring vehicle weights.
15. Plans driver resources strategically to maximize fleet capacity using software and hardware platforms.
16. Ensures administrative processes are completed timely.
17. Collaborates with warehouse and other stakeholders to optimize logistics solutions for customer service.
18. Promotes adherence to company policies, procedures, and legislation, especially regarding health and safety.
19. Participates in ad-hoc projects and performs other duties as required by senior management.

Key Skills / Attributes:

• Certificate of Professional Competence in Road Haulage
• Minimum of five years' experience in a similar environment
• Customer, people, and results-oriented
• Logical, systematic problem-solving skills; ability to manage change
• Commercially astute, analytical, high numeracy skills
• IT literacy with ability to leverage software and hardware platforms
• Strong interpersonal and communication skills, both verbal and written
• Positive attitude towards continuous learning and growth