Training Services Specialist

GE Vernova's Grid Software; Al Khobar; On-site; SAR 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Lead Training Engineer to spearhead training initiatives for Substation Automation Systems. This role involves assessing training needs, designing tailored training programs, and delivering impactful training sessions to both employees and customers. The ideal candidate will have a strong background in Protection systems, exceptional communication skills, and a commitment to enhancing customer satisfaction through effective training. Join a dynamic team that values innovation and excellence in the field of automation, and make a significant impact on the quality of service delivery.

Benefits

Relocation Assistance

Qualifications

• 10+ years of experience in Protection systems and Substation services.
• Fluent in English and Arabic with strong communication skills.

Responsibilities

• Lead and manage training for GE Substation Automation System.
• Develop training manuals and programs tailored to customer needs.
• Optimize training processes based on customer feedback.

Skills

Protection system expertise

Training and presentation skills

Conflict resolution

Team building

Communication skills

Analytical thinking

Education

Bachelor’s Degree in Electrical Engineering

Tools

Test kit tools for T&C

Job description

Job Description Summary

Lead training engineer is expected to perform and lead all GE Substation Automation System field services training related activities for both employees and customers, including delivering product, system and process trainings and providing ongoing support to ensure the standard and quality of field service execution.

Job Description

What you’ll do:

1. Identify, assess & review the training needs of the team, products and projects.
2. Organize and design site and Factory training courses to match the customer requirements.
3. Develop technical automation training manuals & programs that target tangible results for both Utility and industrial customers to ensure that they are effective & up to date & make updates as necessary.
4. Implement effective and purposeful technical Training methods.
5. Effectively manage the training budget.
6. Create a curriculum to facilitate strategic Automation training based on the customers’ requirements & goals.
7. Schedule training sessions & make Training plans.
8. Optimize the training process through customer feedback to meet their satisfaction.
9. Present new GE platforms & new solutions through training and technical presentations for customers.
10. Man-days (MD) estimation and MD control to be within the estimation of the/sales/tendering/projects/tech support works for Training scope.
11. Work closely with ITO team to support new opportunities preparation and negotiations. This includes conducting site surveys and deals estimations.
12. Manage customer trainings for projects, stand-alone requests in product.
13. Effectively communicate directly with customers to ensure excellent customer service and to build and maintain customer intimacy.
14. Good understanding of the GE business processes, costing, tendering, contracting practices, T&C, and logistics.
15. Ability to provide and manage online Trainings inside GE and for customers.
16. Develop, deliver & administer training programs for GE employees.
17. Knowledge of Power system scheme in SABAP cluster.
18. Experience in utility & industrial area power system designs, schemes and communications.
19. Experience in GE automation products IED’s and software.
20. Experience in protection relays testing, commissioning with test kit tools for T&C and how to make simulation files for relays.
21. Experience in all protection Relay types testing procedures and preparing test reports.
22. Experience in site T&C and projects execution for relays upgrading, modifications and T&C.
23. Knowledge in relays configuration, CID, communication, and wiring.
24. Experience in site relays maintenance, faults analysis, setting calculations & troubleshooting.
25. All field services training related activities for both employees and customers, including delivering product, system and process trainings and providing ongoing support and feedback to ensure the standard and quality of field service execution.
26. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
27. Knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
28. Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
29. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information, developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

What you’ll bring (Basic Qualifications):

1. Bachelor’s Degree in Electrical engineering/Power System.
2. Minimum of 10 years’ experience in Protection system in Substation technical/T&C/services/works in EPC, Utilities and industrial.
3. Experience in Industrial & Utility EHS & site requirements.
4. Outstanding written, communication, presentation/training skills.
5. Proficient in conflict resolution, group interaction and team building.
6. Fluent in English and Arabic Language with strong written and verbal communication skills.

What will make you stand out:

1. Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
2. Demonstrated ability to interact well with diverse stakeholder groups.
3. Demonstrated ability to work in a fast-paced, time-sensitive environment.

Additional Information:
Relocation Assistance Provided: Yes