Training Manager | Retail | Marks & Spencer | KSA

Arab National Bank; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Training Manager to lead training initiatives across multiple locations. This role involves collaborating with teams to identify training needs, designing impactful training programs, and ensuring effective delivery. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the ability to work independently. If you are eager to make a difference in a vibrant retail environment and have a knack for developing training solutions, this opportunity is perfect for you.

Qualifications

• 3+ years in retail or training, with a focus on developing training programs.
• Strong communication and analytical skills are essential.

Responsibilities

• Collaborate with teams to gather training requirements and enhance customer satisfaction.
• Design, develop, and implement effective training materials and programs.

Skills

Expertise in developing training programs

Knowledge of adult learning principles

Public speaking

Strong analytical skills

Customer Focus

Individual Accountability

Continuous Improvement

Personal Leadership

Teamwork

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office

Job description

Key Responsibilities:

• Define Requirements:
• Collaborate with the Operations Team to gather training requirements specific to each store, aiming to enhance commercial targets and customer satisfaction.
• Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
• Finalize training needs in consultation with the L&D Manager.
• Design and Develop:
• Create accessible and effective training materials and programs, utilizing resources from M&S International and AFTC.
• Pilot and refine training programs before wider rollout, ensuring approval from Operations Management prior to implementation.
• Prepare and manage budgetary allocations for training initiatives.
• Implementation:
• Strategize the delivery of training programs, coordinating with the Operations Team to schedule trainers and target groups.
• Support in-store coaches to ensure effective program delivery.
• Post-Training Evaluation:
• Compile and manage records of in-store training hours and ensure all training documentation is up-to-date.
• Monitor and follow up on certification processes and records.
• Corporate and Brand Representation:
• Act as an ambassador for both Al-Futtaim and Marks & Spencer brands, upholding and promoting organizational values.
• Develop and maintain relationships with M&S International to leverage existing training resources.

• Job Context:The Training Manager must be approachable, an excellent communicator across different organizational levels, and exhibit a natural curiosity about customer and staff behaviors. Frequent travel is required to deliver training at various locations, necessitating strong self-discipline and the ability to work independently.

Skills

Qualifications, Experience, & Skills:

• Minimum Qualifications:
• Bachelor’s degree in Business Administration or a related field.
• Minimum Experience:
• At least 3 years of experience in retail or training.
• Job-Specific Skills:
• Expertise in developing and delivering training programs.
• Knowledge of adult learning principles.
• Proficient in public speaking and interaction.
• Strong analytical skills to tailor training programs to commercial needs.
• Proficiency in Microsoft Office tools.
• Behavioral Competencies:
• Customer Focus
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork