Training Manager

Keeta; Riyadh; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in the FMCG sector seeks a Training Manager to enhance the professional development of employees. The role includes implementing training programs, conducting evaluations, and developing training solutions to address business needs. Candidates should possess a Bachelor's degree and fluent skills in Arabic, English, and Chinese, alongside relevant experience.

Qualifications

• More than 2-3 years of full-time training experience.
• Experience in the customer service industry.
• Strong abilities in Arabic, English, and Chinese.

Responsibilities

• Assist in establishing customer service training systems.
• Implement new employee training and skill enhancement training.
• Evaluate training effectiveness through data analysis.

Skills

Data analysis

Communication

Listening

Textual summarization

Education

Bachelor's degree or above

Job description

1.Responsible for assisting superiors in establishing an overseas customer service training system and designing and developing professional courses.
2.Responsible for the implementation of routine new employee training, process update training, and skill enhancement training for old employees within the business.
3.Conduct training effectiveness evaluation and project review through data analysis to continuously improve training effectiveness.
4.Explore business pain points through daily teaching, listening, and other methods, and develop training solutions;5. Regularly summarize and analyze training data, summarize work progress, and conduct weekly and monthly work reports. 1.Have the opportunity to systematically learn about Keeta's work methodology, training course development, teaching design, and professional teaching techniques.
2.There are many opportunities for development and promotion within the team, with broad career prospects.

Desired Candidate Profile

1.Bachelor's degree or above.
2.Able to accept business trips;More than 2.3 years of full-time training experience, with experience in the customer service industry.
3.Possess strong listening, speaking, reading, and writing abilities in Arabic, English, and Chinese, and be able to use three languages as daily working languages.
4.Possess good data analysis and textual summarization skills.

Company Industry

• FMCG
• Foods
• Beverages

Department / Functional Area

• Training
• Learning

Keywords

• Training Manager

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