Trainer - Chalhoub Academy PEOPLE & CULTURE · Jeddah

Chalhoub Group; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

Chalhoub Group is seeking a passionate Brand Trainer to enhance client engagement in the Luxury Gifts, Fashion, or Beauty categories. This role involves conducting training needs analysis, developing training materials, and delivering engaging training sessions to front-line teams. Join a dynamic team committed to luxury retail excellence.

Benefits

Health care

Child education contribution

Flexible working policies

Employee discounts

Qualifications

• Experience in a client-facing role within a Fashion Retail store.
• Experience with in-store training or brand presentations.
• Fluent in Arabic and English.

Responsibilities

• Conduct training needs analysis to assess team requirements.
• Create, communicate, coordinate, & implement the training calendar.
• Deliver Brand Training Days and provide training to shop floor teams.

Skills

Client Experience

Client Engagement

Styling

Fashion

Job description

See our
PEOPLE & CULTURE
·
Jeddah, Riyadh
# Trainer - Chalhoub Academy

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalyzed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

At Chalhoub, we express the exceptional! Our Brand Trainer is responsible for imparting knowledge and awareness of the Luxury Gifts, Fashion, or Beauty category by using best training practices. Our Trainer will also research and localize materials on the category and brand, and in collaboration with Group L&D, will develop the training material to be delivered.
Our Brand Trainer will support the front-liners with on-the-job learning, as well as with monitoring performance and training needs analysis.
Responsibilities include:

1. Conduct training needs analysis to assess team requirements
2. Create, communicate, coordinate, & implement the training calendar for the year
3. Research, gather, and localize brand material; collaborate with Group L&D to develop training content
4. Acquire product knowledge of new brands and train the team accordingly
5. Leverage digital tools to digitalize training content
6. Analyze training data to identify usage patterns and gaps
7. Create brand awareness at the frontline and cascade seasonal brand messages
8. Deliver Brand Training Days and provide training to shop floor teams
9. Monitor product training of Delegation brands
10. Introduce interior design training related to the category/products sold
11. Evaluate learners and training effectiveness; recommend new materials and approaches
12. Participate in Group L&D events and best practice development
13. Act as a Brand ambassador at internal and external events

What you'll need to succeed

• Genuine passion for Client Experience, Client Engagement, Styling, and Fashion
• Experience in a client-facing role within a Fashion Retail store
• Experience with in-store training or brand presentations
• Fluent Arabic and English language skills (mandatory)
• Willingness to travel across the Middle East

What we can offer you

We will help shape your journey through enriching experiences, learning opportunities, and exposure to diverse assignments. Our benefits include health care, child education contribution, flexible working policies, and employee discounts.

We Invite All Applicants to Apply

We value diversity and are committed to inclusion. We welcome all applicants regardless of gender, age, race, religion, nationality, or disability.