Trainer - Chalhoub Academy

Chalhoub Group; Makkah Al Mukarramah; On-site; SAR 48,000 - 120,000; Full time

Job summary

Chalhoub Group is seeking a Brand Trainer to enhance client engagement through effective training programs in luxury retail. The role involves creating and delivering training materials, monitoring team performance, and ensuring the delivery of exceptional client experiences. Join us to inspire and delight our customers while shaping luxury experiences.

Benefits

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Qualifications

• Genuine passion for Client Experience and Fashion.
• Experience in a client-facing role within a Fashion Retail store.
• Experience with in-store training or brand presentations.

Responsibilities

• Conduct training needs analysis and implement the training calendar.
• Provide training using advanced product knowledge and best practices.
• Monitor training effectiveness and recommend new materials.

Skills

Client Engagement

Styling

Fashion Knowledge

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

At Chalhoub, we express the exceptional! Our Brand Trainer is responsible for imparting knowledge and awareness of the Luxury Gifts or Fashion or Beauty category by using best training practices. Our Trainer will also research and localise materials on the category and brand, and in collaboration with Group L&D, will develop the training material to be delivered.

Our Brand Trainer will support the front-liners with on-the-job learning, as well as with monitoring performance and training needs analysis.

• Conduct training needs analysis to assess the needs of the team
• Create, communicate, coordinate & implement the training calendar for the year
• Research, gather and localise brand material, and work in collaboration with Group L&D in the development of training materials
• Acquire product knowledge of new brands and train the team accordingly
• Leverage Group's available digital tools to digitalize training content
• Analyse training data to assess usage and gaps
• Create brand awareness at the frontline level and cascade important seasonal brand messages to in-store team
• Deliver Brand Training Days
• Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
• Monitor product training of the Delegation brands
• Introduce interior design training related to category / products sold
• Conduct evaluations on the Learners and effectiveness of the learning materials and approaches
• Recommend new learning materials and approaches to support the divisions needs
• Participate in Group L&D training events and best practice development
• Act as the Brand ambassador at internal and external events
  
  

What You'll Need To Succeed

• Genuine passion for Client Experience, Client Engagement, Styling and Fashion
• Experience in a client facing role within a Fashion Retail store
• Experience with in-store training or brand presentations
• Fluent Arabic and English language is mandatory for this role
• This role will require some travel time across the Middle East
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.