Trainer

Chalhoub Group; Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in the retail sector is seeking a Brand Trainer to enhance client engagement and product knowledge among frontline teams. The role involves developing training materials, conducting needs analysis, and delivering training sessions. Fluency in Arabic and English is mandatory, and some travel across the Middle East is required.

Qualifications

• Experience in a client facing role within a Fashion Retail store.
• Experience with in-store training or brand presentations.

Responsibilities

• Conduct training needs analysis to assess the needs of the team.
• Create and implement the training calendar for the year.
• Deliver Brand Training Days.

Skills

Client Experience

Client Engagement

Styling

Fashion

Job description

At Chalhoub, we express the exceptional! Our Brand Trainer is responsible for imparting knowledge and awareness of the Luxury Gifts or Fashion or Beauty category by using best training practices. Our Trainer will also research and localise materials on the category and brand, and in collaboration with Group L&D, will develop the training material to be delivered.
Our Brand Trainer will support the front-liners with on-the-job learning, as well as with monitoring performance and training needs analysis.

• Conduct training needs analysis to assess the needs of the team
• Create, communicate, coordinate & implement the training calendar for the year
• Research, gather and localise brand material, and work in collaboration with Group L&D in the development of training materials
• Acquire product knowledge of new brands and train the team accordingly
• Leverage Group's available digital tools to digitalize training content
• Analyse training data to assess usage and gaps
• Create brand awareness at the frontline level and cascade important seasonal brand messages to in-store team
• Deliver Brand Training Days
• Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
• Monitor product training of the Delegation brands
• Introduce interior design training related to category / products sold
• Conduct evaluations on the Learners and effectiveness of the learning materials and approaches
• Recommend new learning materials and approaches to support the divisions needs
• Participate in Group L&D training events and best practice development
• Act as the Brand ambassador at internal and external events

What you'll need to succeed

• Genuine passion for Client Experience, Client Engagement, Styling and Fashion
• Experience in a client facing role within a Fashion Retail store
• Experience with in-store training or brand presentations
• Fluent Arabic and English language is mandatory for this role
• This role will require some travel time across the Middle East

Company Industry

• Retail

Department / Functional Area

• Training
• Learning

Keywords

• Trainer

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