Territory Services Manager - Red Hat Services

Redhat; Saudi Arabia; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Services Account Specialist, where you'll drive customer success through consulting and training services. This role involves collaborating with account teams to enhance service offerings, negotiating project costs, and ensuring customer satisfaction. You'll leverage your understanding of the Saudi market and Red Hat's innovative solutions to build strong relationships and deliver value to clients. If you're passionate about open source technology and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Experience in consultative selling and professional services delivery.
• Knowledge of Red Hat’s technologies and competitive landscape.

Responsibilities

• Develop relationships with key customer stakeholders to grow services bookings.
• Negotiate services pricing and project costs.

Skills

Consultative Selling

Professional Services Delivery

Customer Relationship Management

Negotiation Skills

Understanding of Saudi Market

Enterprise Architecture Design

Job description

Job Summary

The Red Hat Services team is looking for an experienced Services Account Specialist to join us in the Riyadh Office. In this role, you will help us be the catalyst for customer success the open source way by understanding our customers’ business and technical needs and by offering consulting and training services as part of Red Hat’s solutions. You will ultimately be accountable in alignment with the Sales account team for the successful adoption and value realization for the offerings and services our customers have purchased. As a Services Account Specialist, reporting to a regional services manager, you’ll be responsible for an assigned region, market, or set of accounts. Successful applicants must reside in a country where Red Hat is registered to do business.

What You Will Do

• As part of the account team, develop relationships with key customer stakeholders to grow services bookings and revenue within your nominated accounts

  
  

• Actively participate in account planning and strategy sessions and reviews with the wider account team

  
  

• Closely work with strategic business partners to complement solutions and maximize customer value

  
  

• Work with the delivery teams, including delivery managers, program and project managers, architects, and consultants, on getting the right offerings scoped to solve customer business needs

  
  

• Negotiate Services pricing, project costs, and terms

  
  

• Work closely with internal stakeholders like the Business Affairs, Finance, and Risk Management teams to gain necessary approvals for proposals

  
  

• Be responsible for and have the ownership of the bookings forecast for the assigned group of accounts or sectors

  
  

• Provide executive leadership during the whole customer journey, including presales and post-sales phases

  
  

• Lead Services offerings in specific customer opportunities; call for and guide the formation of opportunity teams (services participation) together with the account manager

  
  

• Collaborate with business development managers, solutions practices, the Partners and Alliances and Marketing teams, and other territory services managers on wider strategic initiatives and business development activities

  
  

What You Will Bring

• Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery

  
  

• Experience & knowledge of the Saudi market & customers, familiarity with the Saudi vision 2030

  
  

• Knowledge of Red Hat’s or competitive technologies that engage and build trust with customer stakeholders at different levels

  
  

• Understanding of customer business impact as well as the internal impact of projects from a legal, financial, supportability, scalability, and repeatability points of view

  
  

• Experience working in customer-facing roles like an architect or consultant or in a related presales or services role

  
  

• Services selling experience including development of statements of work (SoWs), requests for information (RFIs), and requests for proposal (RFPs), pricing, large-scale proposal development, and customer journeys

  
  

• Experience leading and working in virtual and cross-functional teams

  
  

• Proven record of closing complex solutions-led deals worth millions of dollars

  
  

• Good understanding of and real experience designing, selling, and implementing enterprise architectures, including hybrid cloud solutions

  
  

• Willingness to participate in regular business travel for customer and internal meetings

  
  

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About Red Hat

Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

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