Temporary Concierge Officer (6-month contract)

Hong Kong Housing Society; Eastern Province; On-site; SAR 120,000 - 150,000; Full time

Job summary

Join a forward-thinking organization as a Temporary Concierge Officer, where you will play a vital role in enhancing member relationships and providing exceptional customer service. This position involves managing inquiries, coordinating activities, and ensuring a smooth operation of concierge services. With a focus on attention to detail and effective communication, you will be instrumental in creating a welcoming environment for members. If you're looking for a dynamic role that allows you to utilize your customer service skills while working in a supportive team, this opportunity is perfect for you. Embrace the chance to make a difference in a rewarding position!

Qualifications

• At least 1 year of customer service experience required.
• Diploma/Degree Holder or equivalent with strong interpersonal skills.

Responsibilities

• Provide quality services and handle customer inquiries effectively.
• Manage complaints and coordinate activities with various parties.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Attention to Detail

Typing Skills

Education

Diploma/Degree

HKDSEE Level 2 or above

Tools

MS Word

MS Excel

Chinese Word Processing

Job description

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Temporary Concierge Officer (6-month contract)

Apply now Job no: 495239
Work type: Temporary
Location: Eastern
Categories: Customer Services

The Job

• Provide quality services and enhance relationships with members by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices/replies to tenants promptly, taking meeting minutes, and organising activities, festive functions, interest classes, and facilities booking.
• Provide customer services to members and arrange for concierge services.
• Assist in logistics by providing counter servicing, filing, typing, maintaining and updating the filing system, and preparing correspondence and reports.
• Handle tenants and passers-by’s enquiries by explaining relevant policies and procedures, referring to factual information.
• Manage members’ complaints or requests.
• Handle fees, petty cash, repair charges, and miscellaneous charges accurately.
• Prepare correspondence and reports in correct and standard documents or new formats as prescribed by the superior.
• Coordinate and liaise with various parties to complete activities smoothly.
• Shift duty is required.

The Person

• Diploma/Degree Holder with at least 1 year of customer service experience OR F.5 or 5 subjects obtained Level 2 or above in HKDSEE with extensive customer service experience preferred.
• Attentive to details, systematic, and willing to follow through tasks independently.
• Service-oriented with effective typing, communication, and interpersonal skills.
• Mature, service-oriented, good telephone manner, and a team player.
• Hands-on experience in using MS Word, Excel, and Chinese Word processing.