Telesales Team Leader

Confidential -; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading company in the telesales industry is seeking a Telesales Team Leader to drive sales performance and lead a team of agents. The ideal candidate will have over 5 years of experience in telesales, strong leadership skills, and a customer-focused mindset. This role involves developing sales strategies, monitoring team performance, and ensuring adherence to best practices.

Qualifications

• 5+ years of experience in telesales.
• Proven ability to lead teams and deliver high sales performance.
• Strong communication, negotiation, and leadership skills.

Responsibilities

• Lead and support a team of telesales agents to achieve sales targets.
• Monitor team performance and provide coaching and training.
• Develop and implement sales strategies to maximize revenue.

Skills

Communication

Negotiation

Leadership

Problem-solving

Customer-focused mindset

Education

Bachelor's degree in Business Administration, Sales, Marketing, or a related field

Tools

CRM systems

Microsoft Office Suite

Job description

Job Description

• Lead, motivate, and support a team of telesales agents to achieve individual and team sales targets.
• Monitor team performance and provide coaching, training, and feedback to improve effectiveness and efficiency.
• Develop and implement sales strategies to maximize revenue and customer acquisition.
• Prepare daily, weekly, and monthly reports on sales performance and team productivity.
• Ensure the team follows the company’s sales scripts, guidelines, and best practices.
• Handle escalated customer complaints or complex queries in a professional manner.
• Collaborate with sales managers and other departments to align goals and streamline operations.
• Conduct regular team meetings and one-on-ones to discuss performance and improvement plans.
• Stay updated on product knowledge, industry trends, and competitors.

Job Requirements

• 5+ years of experience in telesales.
• Proven ability to lead teams and deliver high sales performance.
• Strong communication, negotiation, and leadership skills.
• Excellent problem-solving abilities and a customer-focused mindset.
• Proficiency in CRM systems and Microsoft Office Suite.
• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.