Telesales Representative

Bikerz company; Jeddah, Makkah Al Mukarramah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a dedicated sales professional to lead the lifecycle management of potential customers. This role involves nurturing leads through various stages of the sales funnel, ensuring effective communication, and managing interactions within a CRM system. The ideal candidate will possess strong communication skills, a knack for persuasion, and a passion for building relationships. If you thrive in a dynamic environment and are motivated by achieving sales targets, this opportunity is perfect for you. Join a team that values resilience and problem-solving skills, and make a significant impact in the sales process.

Qualifications

• 3-5 years of experience in telesales or inside sales with a track record of achieving sales targets.
• Fluency in Arabic and English is preferred for effective communication.

Responsibilities

• Lead Lifecycle Management: Nurture leads through the sales funnel until they become customers.
• Conduct timely follow-up calls after orientation sessions to address any questions.

Skills

Excellent Communication Skills

Active Listening

Persuasion & Negotiation

Relationship Building

Resilience & Persistence

Problem-Solving

Education

Bachelor's degree in Sales & Marketing

Tools

CRM systems

Job description

Responsibility:

• Lead Lifecycle Management: Take ownership of leads from their initial point of contact (e.g., lead magnet download) and nurture them through each stage of the sales funnel until they become paying members or customers. This includes understanding their needs, addressing their questions, and providing relevant information.
• Marketing Activity Follow-up (Orientation Sessions): Proactively follow up with individuals who have booked free orientation sessions. Confirm their attendance prior to the session and address any last-minute questions or concerns.
• Post-Session Follow-up & Closing: Conduct timely follow-up calls after orientation sessions or other initial engagements to understand the prospect's experience and address any remaining questions or objections.
• Content Sharing & Follow-up: Efficiently send requested materials such as PDFs (e.g., membership benefits, event schedules) or videos (e.g., community testimonials, app demos) to prospects. Implement a structured follow-up process after sending content to ensure the information was received, answer questions, and progress the lead.
• CRM Data Management: Accurately and diligently manage all lead interactions, progress, and relevant information within the designated CRM system. Ensure data integrity and utilize the CRM to track follow-up schedules and manage the sales pipeline effectively.
• Feedback to Media Buyer: Provide valuable feedback to the Media Buyer regarding the quality and characteristics of the leads being generated.

Qualification:

• Bachelor's degree in Sales & Marketing.
• Proven experience in telesales, sales.
• Excellent verbal communication and active listening skills.
• Organized and detail-oriented with strong time management skills.
• Proficiency in using CRM systems to manage leads and track progress.
• Fluency in Arabic and English (Preferred): Given the location, proficiency in both languages is highly beneficial for communicating with a wider range of potential members.
• Basic understanding of marketing principles and lead generation processes.
• Familiarity with the motorcycle community and its enthusiasts (a plus).

Experience:

• Minimum of 3-5 years of experience in a telesales or inside sales role with a track record of achieving sales targets.
• Experience using CRM software for lead management and sales tracking.

Skills:

• Excellent Communication Skills: Clear, concise, and persuasive verbal communication.
• Active Listening: Ability to fully understand customer needs and concerns.
• Persuasion & Negotiation: Ability to effectively influence and close sales.
• Relationship Building: Ability to establish rapport and build trust over the phone.
• Resilience & Persistence: Ability to handle rejection and maintain a positive attitude.
• Problem-Solving: Ability to address customer concerns and find solutions.