Telesales Representative

Confidential -; Dammam; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Tele Sales Representative to join their dynamic team in Dammam. This role involves engaging with potential customers, understanding their needs, and promoting products or services effectively. You will be responsible for maintaining customer relationships, handling inquiries, and ensuring customer satisfaction. The ideal candidate will possess excellent communication and negotiation skills, along with a proven track record in sales. Join this forward-thinking company and contribute to its success while advancing your career in a supportive environment.

Qualifications

• Proven experience in tele sales or customer service in Saudi Arabia.
• Excellent communication and negotiation skills are essential.

Responsibilities

• Contact customers to inform them about products and services.
• Handle grievances and maintain the company’s reputation.
• Keep records of calls and sales, updating customer information.

Skills

Sales Experience

Customer Service Skills

Negotiation Skills

Communication Skills

Interpersonal Skills

Ability to Handle Rejection

Product Knowledge

Fluency in English

Education

High School Diploma

BSc/BA

Tools

CRM Software

Telephone Systems

Job description

Job Description

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Job Requirements

• Proven experience as tele sales representative or other sales/customer service role in Saudi Arabia market
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA will be a plus