Telephone Technician

Specialized Enterprise Systems (SES); Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player is on the lookout for a skilled Telephone Technician to enhance their telecommunications services. This role involves installing, maintaining, and troubleshooting telecommunication systems, ensuring seamless communication for clients. The ideal candidate will have a strong background in VoIP and telephone systems, along with excellent problem-solving skills. Join a dynamic team dedicated to delivering top-notch ICT solutions and help businesses thrive in the digital landscape. If you are ready to take your career to the next level in a supportive environment, this opportunity is perfect for you.

Qualifications

• High school diploma required; technical diploma or certification preferred.
• Proven experience as a Telephone Technician or similar role.

Responsibilities

• Install, configure, and test telephone systems and VoIP systems.
• Perform routine maintenance and troubleshoot telecommunication equipment.
• Provide user support and maintain accurate records of service activities.

Skills

Telephone systems knowledge

VoIP systems

Networking protocols

Troubleshooting skills

Customer service

Education

High school diploma

Technical diploma or certification in telecommunications

Tools

Telecommunication hardware

Software for phone systems

Job description

Specialized Enterprise Systems is a leading provider of innovative Information and Communication Technology (ICT) solutions, dedicated to helping businesses transform and thrive in the digital age. We deliver cutting-edge technology products and services, including cloud solutions, cybersecurity, networking, software, and IT infrastructure. We are seeking a motivated and experienced Telephone Technician to join our team and drive growth within our client base.

The Telephone Technician is responsible for installing, maintaining, troubleshooting, and repairing telecommunication systems, including telephone lines, voice-over IP (VoIP) systems, and associated hardware and software. This role ensures reliable and efficient communication systems to support organizational operations.

Key Responsibilities

• Installation and Setup:
  • Install, configure, and test telephone systems, VoIP systems, and related equipment.
  • Establish new telephone lines, extensions, and cabling.
  • Program and update phone system software.
• Maintenance and Troubleshooting:
  • Perform routine maintenance on telecommunication equipment to ensure optimal performance.
  • Diagnose and resolve issues related to hardware, wiring, or software.
  • Repair or replace faulty components or equipment as needed.
• Technical Support:
  • Provide user support and training on telephone system features and functionality.
  • Respond promptly to service requests and resolve issues efficiently.
• Documentation and Reporting:
  • Maintain accurate records of installations, maintenance, repairs, and upgrades.
  • Generate reports on system performance and service activities.
• Compliance and Safety:
  • Ensure all installations and repairs meet industry standards and safety regulations.
  • Keep up-to-date with advancements in telecommunications technology and implement best practices.

Qualifications

• Education and Experience:
  • High school diploma or equivalent required; technical diploma or certification in telecommunications is preferred.
  • Proven experience as a Telephone Technician or in a related role.
• Skills and Competencies:
  • Strong knowledge of telephone systems, VoIP, and networking protocols.
  • Proficiency in diagnosing and repairing telecommunication hardware and software.
  • Familiarity with cabling, wiring diagrams, and blueprints.
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service and communication abilities.
• Physical Requirements:
  • Ability to work in confined spaces, climb ladders, and lift some weight.
  • Willingness to travel to various job sites if required.
• May involve working indoors and outdoors.
• Flexible hours, including on-call rotations or overtime, may be required.

Preferred Certifications

• Ericsson LG or Mitel certification

Company Industry

• Telecom
• ISP

Department / Functional Area

• Maintenance
• Operations