Telephone Operator

Dana Rayhaan by Rotana; معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية; On-site; SAR 30,000 - 36,000; Full time

Job summary

A prominent hotel in Saudi Arabia is seeking a Telephone Operator to manage incoming and outgoing calls professionally. Responsibilities include greeting callers, providing information, taking messages, and scheduling appointments. The ideal candidate will have experience in a similar role, excellent communication skills, and the ability to handle a high volume of calls efficiently.

Qualifications

• Proven experience as a Telephone Operator or similar role.
• Excellent communication skills and a pleasant phone manner.
• Proficient in using a multi-line phone system.
• Strong attention to detail and accuracy.
• Ability to work under pressure and handle a high volume of calls efficiently.

Responsibilities

• Answer and direct incoming calls in a polite and friendly manner.
• Use a multi-line phone system to handle a high volume of calls.
• Provide accurate information to callers and assist them with their inquiries.
• Take detailed messages and ensure they are delivered promptly.
• Schedule appointments and maintain calendars for staff members.

Skills

Excellent communication skills

Proficient in handling multiple phone lines

Strong customer service skills

Ability to remain calm under pressure

Good listening skills

Attention to detail

Familiarity with telephone systems and software

Multitasking abilities

Problem-solving skills

Polite and professional demeanor

Job description

Job Description

Job Summary-

We are looking for a Telephone Operator to manage incoming and outgoing telephone calls in a professional and efficient manner. The ideal candidate will be responsible for greeting callers, transferring calls, providing information, taking messages, and scheduling appointments.

Job Responsibility-

• Answer and direct incoming calls in a polite and friendly manner
• Use a multi-line phone system to handle a high volume of calls
• Provide accurate information to callers and assist them with their inquiries
• Take detailed messages and ensure they are delivered promptly
• Schedule appointments and maintain calendars for staff members
  
  

Candidate Requirements-

• Proven experience as a Telephone Operator or similar role
• Excellent communication skills and a pleasant phone manner
• Proficient in using a multi-line phone system
• Strong attention to detail and accuracy
• Ability to work under pressure and handle a high volume of calls efficiently
  
  

Skills

Skills-

• Excellent communication skills
• Proficient in handling multiple phone lines
• Strong customer service skills
• Ability to remain calm under pressure
• Good listening skills
• Attention to detail
• Familiarity with telephone systems and software
• Multitasking abilities
• Problem-solving skills
• Polite and professional demeanor