Telephone Operator

Haji Husein Alireza & Co. Ltd.; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading company in the Makkah Region is looking for a Telephone Operator responsible for managing inbound and outbound calls, providing customer information, and routing calls effectively. The ideal candidate should possess excellent communication and customer service skills, along with experience in a similar role. Join a dynamic workplace where professionalism and customer focus are essential.

Qualifications

• Proven experience as a call operator or in a similar role.
• Excellent verbal communication skills.
• Strong customer service skills.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide information about products, services, and company policies.
• Transfer calls to the appropriate department or individual.

Skills

Excellent communication skills

Active listening

Customer service orientation

Problem-solving abilities

Multitasking

Patience and empathy

Ability to work well under pressure

Familiarity with call center technologies and software

Time management skills

Strong typing skills

Education

High school diploma or equivalent

Job description

Job Summary

As a Telephone Operator, you will be responsible for handling inbound and outbound calls, providing information to customers, and routing calls to the appropriate departments.

Responsibilities

• Answer incoming calls and respond to customer inquiries
• Provide information about products, services, and company policies
• Transfer calls to the appropriate department or individual
• Make outbound calls to follow up on customer inquiries or to conduct surveys
• Keep records of customer interactions and transactions
• Maintain a high level of professionalism and customer service at all times

Candidate Requirements

• Proven experience as a call operator or in a similar role
• Excellent verbal communication skills
• Strong customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with CRM systems and practices
• High school diploma or equivalent

Skills

• Excellent communication skills
• Active listening
• Customer service orientation
• Problem-solving abilities
• Multitasking
• Patience and empathy
• Ability to work well under pressure
• Familiarity with call center technologies and software
• Time management skills
• Strong typing skills