Telephone Operator

Hilton Worldwide, Inc.; Jeddah; On-site; SAR 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Telephone Operator to enhance guest experiences. In this pivotal role, you will manage all incoming and outgoing calls, ensuring each interaction is courteous and efficient. Your responsibilities will include assisting guests with inquiries, coordinating with departments, and maintaining a thorough knowledge of hotel operations. Join a team committed to delivering exceptional service and be part of a company that values warmth and hospitality in every guest interaction. This is an exciting opportunity to contribute to a welcoming environment while developing your skills in a dynamic setting.

Qualifications

• Ability to handle incoming and outgoing calls courteously.
• Knowledge of hotel operations and guest services.

Responsibilities

• Process all incoming and outgoing calls accurately.
• Assist guests with international calls and directory queries.
• Handle guest complaints and requests promptly.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Tools

Switchboard Equipment

Business Center Equipment

Job description

Job Description - Telephone Operator (HOT0BKYB)

Job Number: HOT0BKYB

Work Location: Hilton Jeddah North Corniche Road Jeddah 21462

A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

What will I be doing?

The Telephone Operator contributes to the impressions of our Guests and must perform the following tasks to the highest standards:

• Process all incoming and outgoing calls accurately and courteously
• Record and control wake-up calls accurately
• Page guests in cooperation with concerned departments
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Page staff members when requested
• Abide by principles of guest privacy
• Handle guests' needs or requests and report complaints to the Supervisor
• Bill call costs
• Be aware of local telephone listings and frequently dialed numbers
• Report defects on switchboard equipment to Supervisor
• Attend to all guest queries and requests promptly
• Maintain detailed knowledge of the Hotel's fire, life, and safety system
• Provide secretarial services for guests
• Use all business center equipment efficiently
• Update traffic sheets accurately
• Handle complaints promptly and follow up thoroughly
• Promote in-house services and facilities
• Update airline schedules and guide guests accordingly
• Coordinate reservations for meeting rooms
• Advise Supervisor of stationary needs in advance
• Ensure cleanliness of the work area
• Report daily activities in the logbook

Occupational Health and Safety Responsibilities:

• Follow Hilton policies and procedures to ensure safety
• Be familiar with property safety, first aid, fire, and emergency procedures
• Initiate action to correct hazards and notify supervisors
• Log security incidents and accidents as required

What are we looking for?

To succeed as a Hilton Telephone Operator, you should demonstrate:

• Drive for Results: Set high performance standards, pursue goals, and strive for constant improvement
• Understanding the Business: Keep knowledge up-to-date, understand hotel operations, and adhere to policies
• Hospitality: Understand competitors' strengths and weaknesses, and manage business performance
• Teamwork: Collaborate effectively, participate in meetings, and communicate professionally
• Developing Self: Seek feedback, update skills, and pursue self-development opportunities
• Reliability: Maintain work standards, follow policies, and meet attendance and grooming standards

What will it be like to work for Hilton?

Hilton is a leading global hospitality company committed to exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are at the heart of this mission.