Telephone Operator

Rotana Hotels; Dammam; On-site; SAR 48,000 - 120,000; Full time

Job summary

A hospitality organization in Dammam, Saudi Arabia, is seeking a Telephone Operator to manage incoming and outgoing calls professionally. The candidate will greet callers, provide information, take messages, and schedule appointments. A successful candidate will have experience in a similar role, excellent communication skills, and proficiency with multi-line phone systems. This role offers the opportunity to develop customer service skills in a busy environment.

Qualifications

• Proven experience as a Telephone Operator or similar role.
• Excellent communication skills and a pleasant phone manner.
• Proficient in using a multi-line phone system.
• Strong attention to detail and accuracy.
• Ability to work under pressure and handle a high volume of calls efficiently.

Responsibilities

• Answer and direct incoming calls in a polite and friendly manner.
• Use a multi-line phone system to handle a high volume of calls.
• Provide accurate information to callers and assist them with their inquiries.
• Take detailed messages and ensure they are delivered promptly.
• Schedule appointments and maintain calendars for staff members.

Skills

Excellent communication skills and a pleasant phone manner

Proficient in using a multi-line phone system

Strong attention to detail and accuracy

Ability to work under pressure

Job description

Job Summary:
We are looking for a Telephone Operator to manage incoming and outgoing telephone calls in a professional and efficient manner. The ideal candidate will be responsible for greeting callers, transferring calls, providing information, taking messages, and scheduling appointments.

Job Responsibility:
- Answer and direct incoming calls in a polite and friendly manner
- Use a multi-line phone system to handle a high volume of calls
- Provide accurate information to callers and assist them with their inquiries
- Take detailed messages and ensure they are delivered promptly
- Schedule appointments and maintain calendars for staff members

Candidate Requirements:
- Proven experience as a Telephone Operator or similar role
- Excellent communication skills and a pleasant phone manner
- Proficient in using a multi-line phone system
- Strong attention to detail and accuracy
- Ability to work under pressure and handle a high volume of calls efficiently