Telephone operator

Sofitel; Al Khobar; On-site; SAR 30,000 - 50,000; Full time

Job summary

Eine innovative Hotelgruppe sucht einen Telefonoperator, der für die Bereitstellung erstklassiger Telekommunikationsdienste verantwortlich ist. In dieser Rolle sind Sie die erste Anlaufstelle für Gästeanfragen und sorgen dafür, dass alle Anrufe professionell und effizient bearbeitet werden. Sie werden auch Informationen über die Hoteldienstleistungen und lokale Attraktionen bereitstellen, während Sie eine freundliche und hilfsbereite Atmosphäre fördern. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Gastronomie oder im Kundenservice bevorzugt.
• Fließend Englisch; zusätzliche Sprachen sind von Vorteil.

Responsibilities

• Beantwortung interner und externer Anrufe professionell.
• Bereitstellung von Informationen über Hoteldienstleistungen und lokale Attraktionen.

Skills

Telefonetikette

Kommunikationsfähigkeiten

Multitasking

Kenntnisse über Hotelbetrieb

Education

High School Diplom oder Äquivalent

Tools

Telefonanlagen

Basis Computeranwendungen

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Telephone Operator

Within the general guidelines given by the hotel management, this position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

What You Will Be Doing

1. Answer all internal and external calls in a courteous and professional manner.
2. Direct calls to appropriate hotel departments or personnel efficiently.
3. Provide information about hotel services, room availability, amenities, and local attractions.
4. Log and execute wake-up call requests accurately and on time.
5. Handle emergency and security calls in accordance with hotel protocols.
6. Take guest messages and ensure timely delivery.
7. Assist with guest requests or complaints over the phone, escalating when necessary.
8. Monitor and operate hotel’s switchboard and other communication systems.
9. Update the internal telephone directory as needed.
10. Maintain confidentiality and privacy of guest information.

Qualifications

1. High school diploma or equivalent.
2. Previous experience in a similar hospitality or customer service role is preferred.
3. Excellent phone etiquette and communication skills.
4. Good knowledge of hotel operations and services.
5. Ability to multitask and remain calm under pressure.
6. Proficient in using telephone systems and basic computer applications.
7. Fluency in English; additional languages are a plus.