Technical Support Specialist Riyadh

InterSystems; Riyadh; On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading company where you can develop your career in technical support while working with advanced healthcare, finance, and telecommunications systems. This role offers mentorship, comprehensive training, and the chance to solve real-world challenges while collaborating with top industry partners.

Qualifications

• Experience with hospital business workflows is preferred.
• Strong knowledge of InterSystems ObjectScript and stored procedures.
• Ability to produce technical documentation.

Responsibilities

• Provide technical support for custom development and data migration scripts.
• Assist in troubleshooting application issues and performance analysis.
• Participate in 24-hour on-call support to ensure service availability.

Skills

Troubleshooting skills

Data analysis

SQL

JavaScript

HTML

Education

Bachelor's or Master's degree in Computer Science or equivalent

Tools

InterSystems products (IRIS, Ensemble)

Microsoft IIS

Job description

As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your skills for a successful technical career. Training may include classroom learning, e-learning, projects, and external courses. Your mentor will also help familiarize you with the InterSystems environment.

Responsibilities:

• Work with the product support team to provide immediate responses to customer inquiries according to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Employ debugging and troubleshooting skills to identify application issues.
• Support the application support team in troubleshooting reported issues.
• Advise partners on technical areas such as networks, configurations, and architectures.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts, and user-defined functions.
• Escalate unresolved problems following current policies and procedures.
• Participate in preparing technical training materials and documentation.
• Contribute to continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times through improved communication and analytical skills.
• Participate in on-site technical training and support as required.
• Participate in 24-hour on-call support to ensure service availability.
• Support hospital business workflows experience is preferred.
• Assist in analyzing complex incident tickets to improve client experience.
• Support product and implementation teams by providing insights, testing, and reporting on product tickets.

Qualifications:

• Experience with hospital business workflows is preferred.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Understanding of IRIS tables and globals, including global mapping.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and data reports.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• HL7 technologies experience is preferred.
• Knowledge of Java or C++ programming languages.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products (IRIS, Ensemble) is required.
• Bachelor's or Master's degree in Computer Science or equivalent.

Education and relationship to job location details are to be specified.