Technical Support Specialist - Real Time Systems

Baker Hughes; Dhahran Compound; On-site; SAR 187,000 - 263,000; Full time

Job summary

An energy technology company is seeking a Technical Support Specialist to provide real-time systems support and ensure client satisfaction. This role involves troubleshooting technical issues, delivering Tier 3 support, and collaborating with cross-functional teams. Candidates should have a Bachelor's degree in Engineering or Computer Science and 0-2 years of relevant experience. Strong communication skills and a team-oriented mindset are essential. This position offers a comprehensive benefits package and promotes a culture of innovation.

Benefits

Comprehensive private medical care options

Life insurance programs

Work-life balance policies

Qualifications

• 0 to 2 years’ experience in IT systems and application support.
• Good knowledge of networking and APIs.
• Capable of writing automation scripts.

Responsibilities

• Monitor real-time data and manage incidents.
• Deliver Tier 3 technical support and resolve complex issues.
• Conduct field visits for troubleshooting.

Skills

Team player

Excellent communication skills

Technical problem-solving

Knowledge of databases

Ability to engage with stakeholders

Education

Bachelor’s degree in Engineering or Computer Science

Tools

APIs (SOAP/REST)

Cloud platforms

Job description

Overview

Technical Support Specialist - Real Time Systems

Do you like working in collaborative teams and solving technical problems? Do you enjoy technical challenges? Be part of a successful team. Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provides technical expertise to meet our client expectations. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Partner with the best.

As a Technical Support Specialist, you will be responsible for monitoring real-time data, incident management, and data quality assurance. You will provide the highest level of customer service to the customers and will challenge your ability to perform in a high paced environment.

Responsibilities

• System Operations:
• Deploy, configure, and maintain applications across diverse environments, including physical servers, virtual machines, and containerized platforms.
• Deliver comprehensive Tier 3 technical support for infrastructure, applications, networks, databases, and real-time data systems.
• Lead the resolution of complex production issues through troubleshooting, root cause analysis, incident management, and continuous process improvement.
• Administer system integrations involving APIs, middleware, and monitoring solutions.
• Implement and maintain real-time dashboards and collaboration tools to support remote operations.
• Collaborate with cross-functional teams—including Operations, Engineering, Product, Sales, and Development—to ensure consistent and reliable service delivery.
• Work closely with customers to understand how they work, their challenges, and translate their requirements.
• Partner with Enterprise Architects, clients, and vendors to develop and deploy new solutions and technologies.
• Contribute to enterprise digital transformation efforts, including environment migration initiatives and adherence to security and compliance standards.
• Oversee small-scale projects or technical workstreams such as tenders/POCs, including planning, risk management, and quality assurance.
• Generate technical reports and documentation for system design, procedures, and incidents.
• Facilitate and conduct system training sessions and documentation.
• Support work conducted at client and vendor sites.
• Real-time Support:
• Identify and resolve technical incidents and problems proactively to ensure prompt solutions.
• Provide real-time monitoring of drilling activities to complete operations safely and efficiently.
• Field Operations:
• Regular field visits to remote areas for system troubleshooting.
• Deploy, configure, and maintain applications across diverse environments.
• Generate technical reports and documentation for system design, procedures, and incidents.
• Connect and troubleshoot network issues at field sites.
• Develop technical knowledge and expertise to provide effective problem solving.
• Assist in incident investigations and troubleshooting and diagnosing Real-time system issues.

Qualifications

• Have a Bachelor’s degree in Engineering, Computer Science, or a related field. A Diploma may also be considered based on relevant experience. (Energy knowledge is a plus).
• Has 0 to 2 years’ experience in IT systems, infrastructure, and application support.
• Have knowledge of databases (relational and non-relational).
• Be a good team player and display good communication skills.
• Have excellent communication skills and ability to engage with both technical and non-technical stakeholders.
• Have excellent written and verbal English communication skills.
• Additional Skills (Nice to have):
• Knowledge of networking, APIs (SOAP/REST), and cloud platforms.
• Clear understanding and knowledge of WITSML protocols.
• Capable in writing scripts that aid automation.
• Knowledge in OpenShift and containerization.
• Background in real-time data transmission and monitoring systems.
• CCNP Certification

Work Style

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• 12-hour shift
• 24/7 support

Working with Us

Our people are at the heart of what we do. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Benefits and About Us

Our inventions have revolutionized energy for over a century. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and operating in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team that will challenge and inspire you. Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, disability, or veteran status. Protected characteristics are considered in accordance with law.