Technical Support Engineer - SAS - alfanar Electric

alfanar; Riyadh; On-site; SAR 167,400 - 245,520; Full time

Job summary

alfanar Electric in Riyadh, Saudi Arabia, is seeking a Technical Support Engineer - SAS to deliver technical assistance to customers and internal teams, troubleshoot issues, support product commissioning, and ensure system functionality.

You will act as a technical liaison for warranty claims, help project execution, and maintain accurate documentation. The role emphasizes collaboration with clients and engineers, field tasks, and continuous learning.

Qualifications

• Diagnose technical issues related to warranty claims and propose solutions.
• Support field commissioning activities with installation, testing, and troubleshooting.
• Prepare and maintain technical documentation and reports.
• Collaborate with clients and internal teams to ensure timely issue resolution.
• Seek mentorship and participate in relevant training to improve engineering workflows.

Responsibilities

• Assist in diagnosing technical issues related to warranty claims.
• Facilitate communication between clients and internal teams.
• Support installation, testing, and troubleshooting during field commissioning.
• Document commissioning issues and assist in resolving them.
• Prepare technical documentation and engineering reports.
• Engage in continuous learning and contribute to process improvements.
• Ensure compliance with project specifications and standards.

Skills

Troubleshooting

Warranty claims

Field commissioning

Technical documentation

Client communication

Job description

Technical Support Engineer - SAS - alfanar Electric

Responsible for providing technical assistance and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. This role acts as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

Functional Responsibilities

Warranty Claims Support:

• Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
• Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.

Field Commissioning Assistance:

• Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
• Contribute to ensuring systems meet project specifications and compliance standards.
• Document commissioning issues and assist in resolving them collaboratively.
• Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
• Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.

Technical Documentation:

• Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
• Support the preparation and review of clear, concise technical reports and documentation.

Learning and Development:

• Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
• Contribute to improving engineering workflows by supporting process enhancements under supervision.

General Responsibilities

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and elevate any complex operational issues.

Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.