Technical Support Engineer (KSA National)

Gilbarco Veeder-Root; Makkah Region; On-site; SAR 60,000 - 85,000; Full time

Job summary

A leading global technology firm is looking for a Technical Support Engineer in the Makkah Region. The role involves providing technical support, managing maintenance activities, and ensuring safety compliance. Candidates should possess an engineering degree, 1-3 years of service industry experience, and strong problem-solving skills. This position offers a chance to work with top clients in a dynamic environment.

Qualifications

• 1-3 years working experience within a service-based industry.
• Forecourt maintenance experience is a plus.

Responsibilities

• Apply GVR HSE policies and hold technicians accountable.
• Track and report HSE activities monthly.
• Manage daily maintenance call plans.
• Manage spare parts replacement and warehouse management.
• Provide tech support for GVR partners.
• Oversee new installations.

Skills

Logical problem-solving skills

Basic IT knowledge

Leadership skills

Computer skills

Effective communication

Driving license

Education

Engineering degree (electronics and communication, electrical preferred)

Diploma in Electrical/Mechanical/Electronics Engineering

Job description

JOB TITLE: Technical Support Engineer

DEPARTMENT: Retail, Operations

REPORTING TO: Regional Service Manager

LOCATION: KSA

PURPOSE OF POSITION

To provide a professional first technical point of contact for the customer. Diagnose fault-related cases. Manage field service technicians to meet performance objectives.

KEY RESPONSIBILITIES

• Applying GVR HSE policies, and accountable for the technician’s commitment
• Track and report HSE activities for the team monthly
• Manage day to day plan for maintenance calls
• Track in-scope / out-scope maintenance activities
• Manage spare parts replacement & warehouse management.
• Tech support for GVR partner on ground
• Manage new installations

POSITION RELATIONSHIPS

Internal

• Team Leader / Service Manager
• Project office
• Engineering
• Other internal Gilbarco AFS departments

External

• Oil companies
• Sub-Contractors
• Branded Marketers
• Commercial and private use clients
• Government & Municipalities

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/Achievements

Required

• Engineering degree (electronics and communication, electrical is preferred)

Preferred

• Diploma in Electrical/Mechanical/Electronics Engineering

Experience/Knowledge

Required

• 1-3 years working experience within a service-based industry

Preferred

• Forecourt maintenance experience is a plus

Specific Skills

Required

• Proven logical problem-solving skills
• Basic IT knowledge
• Good leadership skills
• Proficient computer skills
• Accuracy, efficiency and reliability are key skills
• Ability to communicate quickly and effectively both written and verbal
• Driving license is a must

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, MatcoTools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.