Technical Service Represetitive

Sigma Paints; معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in protective coatings seeks a Technical Support Representative in Saudi Arabia. The role requires providing expert support for Sigma/PPG Passive Fire Protection coatings, ensuring compliance with technical specifications while maintaining safety protocols. Ideal candidates should hold a degree in engineering and have prior experience in the coatings industry.

Qualifications

• Minimum of 5 years experience in PFP coatings industry.
• Strong understanding of Sigma/PPG PFP products.

Responsibilities

• Conduct inspections on assigned PFP coating projects.
• Provide technical advice to contractors and applicators.
• Deliver product training to customers.

Skills

Technical support

Safety protocols

Inspection techniques

Customer service

Education

Diploma or higher in Chemical, Mechanical, or Civil Engineering

Certified Coating Inspector (AMPP, Corroder, or equivalent)

Job description

Company Overview

Sigma Paints Saudi Arabia is part of PPG Group - the worlds largest paint company. We are a streamlined, efficient manufacturer who operates on the leading edge of new technologies and solutions.

We develop products that protect customers assets in some of the regions most demanding conditions and environments. It is not just our experience that enables us to anticipate and meet the challenges of the global architectural, protective, marine and packaging coatings industries - it is the unique way we operate that makes us so special. Our aim is to deliver the most effective solution by working closely with our customers and gain a greater understanding of their specific needs. In this way we are able to develop the market-leading coatings for which we are renowned.

Job Purpose

To provide expert technical support and on-site assistance to customers using Sigma/PPG Passive Fire Protection (PFP) coatings. The role ensures that applications are carried out in accordance with technical specifications, standards, and safety protocols while maintaining comprehensive and timely documentation. The TSR plays a critical role in ensuring product performance, customer satisfaction, and compliance with industrys best practices.

Main Job Responsibilities

• Conduct inspections on assigned PFP coating projects, ensuring application meets the required standards and specifications.
• Provide technical advice to applicators, contractors, and yards regarding the appropriate use and application methods for Sigma/PPG PFP coating systems
• Demonstrate proficiency in using inspection tools and understanding international standards relevant to PFP coatings.
• Maintain accurate, timely, and detailed records using standard reporting formats; ensure reports are submitted as per internal and client requirements.
• Deliver product and application training to customers and applicators to ensure correct usage and best practices.
• Ensure strict adherence to safety procedures and protocols in all fields and office activities, following FTS and client HSE guidelines.
• Handle customer complaints and field issues professionally without exceeding authorized commitments or assuming undue responsibility.
• Maintain in-depth knowledge of Sigma/PPG PFP coating products, systems, and application techniques to provide accurate technical support.
  
  

Requirements

• Diploma or higher in Chemical, Mechanical, or Civil Engineering
• Certified Coating Inspector (AMPP, Corroder, or equivalent)
• Valid KSA Drivers License
• Strong understanding of Sigma/PPG PFP products, their characteristics, application requirements, and performance.
• Minimum of 5 Years Experience