Technical Service Operator/Officer - Automotive Paints

Sigma Paints; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Technical Service Specialist to provide exceptional support at an automotive OEM paint shop. This role is crucial for ensuring smooth operations by assisting customers, diagnosing faults, and maintaining quality standards. You will engage directly with clients, offering technical training and optimizing processes for efficiency. If you have a background in Chemistry or Chemical Engineering and a passion for customer service, this opportunity allows you to make a significant impact in a dynamic environment. Join a forward-thinking company that values innovation and collaboration.

Qualifications

• Minimum 2 years of experience in a technical service role.
• Good English language skills and basic computer skills required.

Responsibilities

• Address and resolve technical issues and customer complaints.
• Conduct on-site tests and make necessary product adjustments.
• Provide technical training to customers on coating applications.

Skills

Technical Support

Problem Solving

Customer Service

Communication Skills

Education

Diploma in Chemistry

Bachelor's in Chemical Engineering

Tools

MS Office

CRM Systems

Technical Software

Job description

Overview

Sigma Paints Saudi Arabia is part of PPG Group - the world's largest paint company. We are a streamlined, efficient manufacturer who operates on the leading edge of new technologies and solutions.

We develop products that protect customers' assets in some of the region's most demanding conditions and environments. It is not just our experience that enables us to anticipate and meet the challenges of the global architectural, protective, marine, and packaging coatings industries - it is the unique way we operate that makes us so special. Our aim is to deliver the most effective solution by working closely with our customers and gaining a greater understanding of their specific needs. In this way, we are able to develop the market-leading coatings for which we are renowned.

Job Purpose

The Technical Service Specialist is responsible for providing technical service and product support at an automotive OEM paint shop. This role ensures smooth operations by assisting customers, diagnosing faults, and maintaining quality and compliance standards.

Main Job Responsibilities

1. Customer Support: Address and resolve technical issues, complaints, and service-related concerns.
2. Operational Compliance: Ensure all processes align with regulatory and internal quality standards.
3. Fault Diagnosis: Identify and resolve paint application and coating performance issues.
4. Product Testing & Adjustments: Conduct on-site tests and make necessary product adjustments.
5. Inventory & Demand Planning: Monitor product usage trends and assist in supply forecasting.
6. Training & Knowledge Sharing: Provide technical training to customers on coating applications.
7. Process Optimization: Support continuous improvement initiatives to enhance efficiency.
8. Data Management: Maintain accurate records, reports, and customer data for business development.

Job Requirements

Diploma or Bachelor's degree in Chemistry, Chemical Engineering, or a related field.

Minimum 2 years of experience in a technical service role.

Basic computer skills (MS Office, CRM systems, technical software).

Good English language skills.

Ability to work in field-based roles with direct customer interactions.

Location: Jeddah, KSA