Technical Product Manager (Monitor Solution)

Lucidya; Riyadh; On-site; SAR 80,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Product Manager to oversee the Monitor Solution's lifecycle. In this dynamic role, you will define the product roadmap, manage API integrations, and collaborate with cross-functional teams to drive impactful decisions. The ideal candidate will possess strong communication and analytical skills, with a solid understanding of coding and databases. Join a diverse team dedicated to shaping the future of customer experience management solutions in a rapidly evolving market. If you're ready to make a significant impact and drive innovation, this opportunity is perfect for you.

Benefits

Opportunity to drive innovation

Collaborate with a diverse team

Shape customer experience management solutions

Qualifications

• 2-3 years of experience in product management required.
• Strong communication and analytical skills are essential.

Responsibilities

• Manage channels and API partnerships, ensuring seamless integration.
• Define and execute the product roadmap, prioritizing impactful features.

Skills

Communication Skills

Stakeholder Management

Analytical Skills

Basic Coding Knowledge

Database Understanding

API Knowledge

Scrum Familiarity

Agile Methodologies

Fluent in English

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Systems

Bachelor's Degree in Engineering

Bachelor's Degree in Business

Tools

JIRA

Confluence

Job description

About Lucidya:

Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. Through the transformative power of AI, Lucidya enables organizations of all sizes to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely.

About Monitor Solution:

The Monitor Solution enables businesses to track real-time performance across public, owned, paid, and earned channels. It provides deep insights into brand reputation, campaign effectiveness, and competitive standing - all in one platform.

Overview:

In this role, you will own the end-to-end product lifecycle for our Monitor Solution. You'll be responsible for defining and executing the product roadmap while ensuring seamless API integrations and managing strategic partnerships. A successful candidate will champion customer-centricity, ensuring we continuously empower businesses to take impactful decisions by turning the vast amount of scattered interactions into contextual relevant, digestible, and actionable insights.

Requirements:

1. Qualifications:
   1. Experience: 2-3 years in product management
   2. Educational Background: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field
   3. Skills: Strong communication, stakeholder management, and analytical skills
   4. Technical Knowledge: Basic understanding of coding, databases, and APIs
   5. Methodologies: Familiarity with Scrum and Agile
   6. Language: Fluent in English (both written and spoken)
2. Nice-to-Haves:
   1. Prior exposure to social media analytics, social listening, or digital channels management
   2. Demonstrated understanding of API integrations and managing technical partnerships

Key Responsibilities:

1. Channels & API Integration: Manage channels and API partnerships, overseeing updates of the key API providers and integration partners
2. Product Roadmap: Define and execute the roadmap, prioritizing features for Collect, Understand, and Impact
3. Cross-Functional Collaboration: Work with engineering, marketing, sales, and customer success; facilitate agile ceremonies and product releases
4. Innovation & Problem Solving: Identify market opportunities, resolve project challenges, and validate enhancements
5. Data-Driven Decisions: Leverage tools like JIRA and Confluence to track progress. Continuously analyze market trends and customer feedback to refine strategy.

Benefits:

1. Opportunity to drive innovation in a rapidly evolving market
2. Collaborate with a diverse team dedicated to excellence
3. Be at the forefront of shaping customer experience management solutions