Technical Customer Success Manager

Artificial Intelligence Global Company; Al Khobar; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm is seeking a Technical Customer Success Manager in Khobar, Saudi Arabia. This role involves guiding enterprise clients through the deployment and adoption of AI solutions, ensuring compliance with local regulations. The ideal candidate has over 4 years of experience in technical roles and strong problem-solving skills. This position offers a unique opportunity to work closely with operations teams in the industrial sector.

Qualifications

• 4+ years in technical customer success or related roles.
• Experience with enterprise software deployments.
• Familiarity with Saudi industrial compliance and cybersecurity standards.

Responsibilities

• Guide clients through secure deployment and operational adoption of AI systems.
• Oversee solution deployment complying with Saudi regulations.
• Act as a trusted technical advisor to clients’ teams.

Skills

Technical customer success roles

Excellent communication skills

Problem-solving ability

Ability to influence

Tools

GCP

SCADA

DCS

IIoT devices

Job description

The Role

looking for the technical face of our company in the Kingdom, guiding enterprise customers through secure deployment, operational adoption, and value expansion of our AI platform.

Your work will blend deep technical execution with preferably relationship leadership, ensuring our solutions meet Saudi regulatory and cybersecurity standards while delivering measurable impact to O&G operations.

• You will partner directly with operations and engineering teams, and field personnel to help adopt and maximize the value of our Industrial AI Systems. You will become a trusted technical advisor in the plant environment, working across PoC’s, guiding stakeholders through change management, secure deployment, integration with operational systems, and continuous optimization for production reliability, safety, and efficiency.

Key Responsibilities

Lead Secure & Compliant Deployments

• Oversee solution deployment and rollouts that comply with Saudi industrial regulations
• Integrate with O&G systems (such as PI System, SAP PM, EDMS, etc.)

Deliver Tangible Customer Value

• Collaborate with operations teams to identify opportunities and track improvements against KPIs such as uptime, energy efficiency, and maintenance costs
• Support investigation of deviations, bridging the gap between field data and actionable decisions

Build Long-Term Relationships

• Act as a trusted technical advisor to clients’ senior engineering, IT, and operations
• Partner closely with different teams for consistent service quality
• Provide hands-on guidance to plant personnel on how to utilize, interpret, and act on AI-driven insights

Close the Feedback Loop

• Champion local customer needs to Product and Engineering
• Provide field-based insights to our product teams to enhance system usability, accuracy, and integration capabilities

What You Bring

Local & Industry Experience

• Based in Khobar or strong and active presence in Saudi Arabia
• Operations background with significant technology deployment experience
• Familiar with Saudi industrial compliance and cybersecurity standards

Technical Foundation

• Proven track record with enterprise software deployments (GCP preferred)
• Practical understanding of digitalization and AI/ML applications in plant operations
• Familiarity with SCADA, DCS, IIoT devices, and industrial sensors

Customer Success Skills

• 4+ years in technical customer success roles or similar (solution architect, data engineer, etc)
• Skilled in facilitating technical and design customer sessions
• Able to manage escalations and maintain trust under pressure

Nice to Have

• AI/ML deployment experience in industrial settings
• Chemical/petrochemical engineering background
• Build success plans tied to operational KPIs and measurable ROI
• Conduct Executive Business Reviews to align on progress and expansion priorities
• Identify new use cases and expansion opportunities for our Customer Business Executives
• Participate in prospect meetings and industry events as a referenceable expert
• Provide input on roadmap priorities to address Saudi market requirements

Traits That Make You Successful

• Startup-ready mindset – Proactive ownership, resourceful, anticipates challenges, and follows through beyond formal responsibilities
• Strong problem-solving ability – Track record of delivering measurable improvements
• Excellent communication skills – Ability to influence at field level
• Operational Excellence – Detailed, structured, and process and results-driven in complex environments
• Adaptability – Thrives in the dynamic pace of startups while working with large enterprises spending significant time in plant environments and travel across the region as needed
• Credibility Through Result– Earns respect with technical depth and practical insight

How We Measure Success

• Customer Health & Adoption – Utilization, and achievement of defined success metrics
• Technical Excellence – Deployment success, time-to-value, and post-launch stability
• Customer Advocacy – References, case studies, and satisfaction scores
• Product Impact – Quality and applicability of customer insights to product roadmap