Technical Consulting Specialist

Alnafitha IT; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Technical Consultant to join its dynamic Consulting Services Team. This role involves supporting and implementing modern workplace services, including Microsoft 365 and Active Directory. The successful candidate will work closely with project management, sales, and business development teams, ensuring high-quality customer experiences and technical solutions. You will be responsible for delivering training, troubleshooting complex issues, and enhancing client satisfaction through proactive services. This position offers an exciting opportunity to grow your skills and make a significant impact in a technology-driven environment.

Qualifications

• Bachelor's degree in Computer Science or equivalent is required.
• Fluent in Arabic and English with strong communication skills.

Responsibilities

• Deliver regional technical implementations and solution design for clients.
• Provide support and troubleshooting for complex problems.
• Conduct proactive services with clients through assessments and health checks.

Skills

Microsoft 365

Exchange

Active Directory

EMS

Teams

Communication Skills

Presentation Skills

Problem-Solving

Education

Bachelor's degree in Computer Science

Job description

We are currently searching for an enthusiastic and innovative Technical Consultant to work on our Consulting Services Team supporting and implementing Alnafitha's Modern Workplace services.

We are a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales, and business development. We are always striving to learn more, expand our skills, and grow our teammates.

Primary Focused Domain(s): Microsoft 365 | Exchange | Active Directory | EMS | Teams

• Presenting and demonstrating Anahita's services to customers.
• Build scope of work/low level technical scope based on the business requirements.
• Deliver regional technical implementations and solution design within Anahita services on customers' sites and remotely.
• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.
• Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
• Ad hoc Services: Short and time-limited engagements focused on customer-specific issue remediation or support (e.g., Chalk Talks).
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
• Improving the overall customer experience serving as the customer advocate within Anahita and playing a key role in assisting our clients to maximize their investment in Technology.
• Deliver solutions related documentation that could include scope of work/user manual.
• Participating in building Anahita's technical content library. Ex. Knowledge base and other technical contents.
• Assist in representing Anahita in any forum (i.e. seminars, technical or marketing, conferences event).
• Mentor other team members on deployed solutions and best practices.
• Perform other related duties as assigned.

Requirements

Candidate Experience:

To excel in this position, you will need to:

Certification Requirements:

• Bachelor's degree in Computer Science or equivalent.

Personal Skills:

• High sense of responsibility and ownership, acting like an owner in what you do.
• Exceptional communication and presentation skills.
• Being able to work on their own or in a team.
• Being able to work to tight deadlines.
• Ability to maintain composure during stressful situations.
• Handling many tasks & responsibilities.
• Fluent in Arabic and English.