Technical Consulting Specialist

Alnafitha IT; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

An innovative firm is seeking a Technical Consultant to join their Consulting Services Team. This role involves supporting and implementing Cloud IaaS/PaaS services while collaborating with various teams like project management and sales. The ideal candidate will demonstrate exceptional communication and problem-solving skills, ensuring a high-quality customer experience. With a focus on efficiency, the consultant will deliver technical implementations, conduct workshops, and provide critical support. If you are passionate about technology and eager to make a difference in enterprise transformation, this opportunity is for you.

Qualifications

• Bachelor’s degree in Computer Science or equivalent required.
• Fluent in Arabic and English, with strong communication skills.

Responsibilities

• Present and demonstrate services to customers effectively.
• Provide support and troubleshooting for complex problems.
• Conduct workshops and training for customer knowledge transfer.

Skills

Communication Skills

Presentation Skills

Problem Solving

Teamwork

Time Management

Customer Advocacy

Education

Bachelor's Degree in Computer Science

Job description

We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better, not just bigger, focusing on efficiency and not just effectiveness.

We are currently searching for an enthusiastic and innovative Technical Consultant to work on our Consulting Services Team supporting and implementing Alnafitha’s Cloud IaaS/PaaS services.

We’re a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales, and business development. We’re always striving to learn more, expand our skills, and grow our teammates.

Primary Responsibilities

1. Presenting and demonstrating Anahita’s services to customers.
2. Building scope of work/low-level technical scope based on business requirements.
3. Delivering regional technical implementations and solution design within Anahita’s services on customer sites and remotely.
4. Providing support, troubleshooting, and solutions to complex problems, including complaint handling and mission-critical support.
5. Conducting proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
6. Providing reactive and 24x7 critical situation support to address the most critical customer issues.
7. Delivering ad hoc services focused on customer-specific issue remediation or support (e.g., Chalk Talks).
8. Conducting workshops and training for customer knowledge transfer and helping customers to consume their products and services.
9. Improving the overall customer experience by serving as the customer advocate within Anahita and assisting clients to maximize their investment in technology.
10. Delivering solutions-related documentation, including scope of work/user manuals.
11. Participating in building Anahita’s technical content library, e.g., knowledge base and other technical contents.
12. Assisting in representing Anahita in forums (i.e., seminars, technical or marketing conferences).
13. Mentoring other team members on deployed solutions and best practices.
14. Performing other related duties as assigned.

Requirements

Certification Requirements:

Bachelor’s degree in Computer Science or equivalent.

Personal Skills:

• High sense of responsibility and ownership, acting like an owner in what you do.
• Exceptional communication and presentation skills.
• Ability to work independently or in a team.
• Ability to work to tight deadlines.
• Ability to maintain composure during stressful situations.
• Ability to handle many tasks and responsibilities.
• Fluent in Arabic and English.